Lin, Yong ORCID: https://orcid.org/0000-0001-7118-2946, Luo, Jing ORCID: https://orcid.org/0009-0004-7818-4396, Cai, Shuqin, Ma, Shihua and Rong, Ke (2016) Exploring the service quality in the e-commerce context: A triadic view. Industrial Management & Data Systems, 116 (3). pp. 388-415. ISSN 0263-5577 (doi:10.1108/IMDS-04-2015-0116)

Lin, Yong ORCID: https://orcid.org/0000-0001-7118-2946, Pekkarinen, Saara and Ma, Shihua (2015) Service-dominant logic for managing the logistics-manufacturing interface: A case study. The International Journal of Logistics Management, 26 (1). pp. 195-214. ISSN 0957-4093 (doi:10.1108/IJLM-08-2013-0095)

Lin, Yong ORCID: https://orcid.org/0000-0001-7118-2946, Luo, Jing ORCID: https://orcid.org/0009-0004-7818-4396, Zhou, Li ORCID: https://orcid.org/0000-0001-7132-5935, Ieromonachou, Petros ORCID: https://orcid.org/0000-0002-5842-9585, Huang, Lin, Cai, Shuqin and Ma, Shihua (2014) The impacts of service quality and customer satisfaction in the e-commerce context. In: 11th International Conference on Service Systems and Service Management (ICSSSM) 2014. IEEE, Piscataway, NJ US. ISBN 9781479931330 (doi:10.1109/ICSSSM.2014.6874093)

Lin, Yong ORCID: https://orcid.org/0000-0001-7118-2946, Zhou, Li ORCID: https://orcid.org/0000-0001-7132-5935, Rong, Ke, Ma, Shihua and Yin, Zhe (2013) The impact of supplier-supplier collaboration on firm performance. In: Service Operations and Logistics, and Informatics (SOLI), 2013 IEEE International Conference on. IEEE, Dongguan, Chaina, pp. 488-493. ISBN 978-1-4799-0529-4 (doi:10.1109/SOLI.2013.6611464)

Lin, Yong ORCID: https://orcid.org/0000-0001-7118-2946, Zhou, Zhenkun, Zhou, Li ORCID: https://orcid.org/0000-0001-7132-5935 and Ma, Shihua (2013) ERP implementation service supply chain. E-Logistics and E-Supply Chain Management: applications for evolving business. IGI Global, Hershey, PA, pp. 1-14. ISBN 9781466639140

Lin, Yong ORCID: https://orcid.org/0000-0001-7118-2946, Shi, Yongjiang and Ma, Shihua (2012) Servitization strategy: priorities, capabilities, and organizational features. In: Xiong, Gang, Liu, Zhong, Liu, Xiwei, Zhu, Fenghua and Shen, Dong, (eds.) Service Science, Management, and Engineering: Theory and Applications. Intelligent Systems Series . Elsevier Inc., Oxford, UK, pp. 11-35. ISBN 978-0-12-397037-4 (doi:10.1016/B978-0-12-397037-4.00002-8)

Lin, Yong ORCID: https://orcid.org/0000-0001-7118-2946, Ma, Shihua and Zhou, Li ORCID: https://orcid.org/0000-0001-7132-5935 (2012) Manufacturing strategies for time based competitive advantages. Industrial Management & Data Systems, 112 (5). pp. 729-747. ISSN 0263-5577 (doi:10.1108/02635571211232299)

Zhou, Zhengkun, Lin, Yong ORCID: https://orcid.org/0000-0001-7118-2946, Ma, Shihua and Yue, Feng (2010) Modularity of service design for IT company. In: Proceedings of 2010 IEEE International Conference on Service Operations and Logistics, and Informatics, SOLI 2010. IEEE Computer Society, Piscataway, USA, pp. 136-141. ISBN 9781424471188 (doi:10.1109/SOLI.2010.5551594)

Lin, Yong ORCID: https://orcid.org/0000-0001-7118-2946, Zhou, Li ORCID: https://orcid.org/0000-0001-7132-5935, Shi, Yongjiang and Ma, Shihua (2009) 3C framework for modular supply networks in the Chinese automotive industry. The International Journal of Logistics Management, 20 (3). pp. 322-341. ISSN 0957-4093 (doi:10.1108/09574090911002805)

Lin, Yong ORCID: https://orcid.org/0000-0001-7118-2946, Shi, Yongjiang and Ma, Shihua (2008) Supply-side collaboration with modular supply: cases from Chinese automotive industry. In: Mass Customization Services, IMCM 2008, Copenhagen, Denmark, June 19-20, 2008. Technical University of Denmark, Copenhagen, Denmark, pp. 9-24. ISBN 9788790855123