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Service-dominant logic for managing the logistics-manufacturing interface: A case study

Service-dominant logic for managing the logistics-manufacturing interface: A case study

Lin, Yong ORCID: 0000-0001-7118-2946, Pekkarinen, Saara and Ma, Shihua (2015) Service-dominant logic for managing the logistics-manufacturing interface: A case study. The International Journal of Logistics Management, 26 (1). pp. 195-214. ISSN 0957-4093 (doi:

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Purpose: The purpose of this paper is to investigate the management of the logistics-manufacturing interface between the manufacturer and its logistics service provider from the perspective of the service-dominant (S-D) logic.

Design/methodology/approach: The approach adopted is that of abductive reasoning through case study: data is primarily gleaned from semi-structured in-depth interviews. Field visits and secondary documentation are used to ensure data validity.

Findings: The results show that the interface can be categorized into three levels: design interface between products and logistic services, process interface between manufacturing processes and service-offering processes, and information interface between manufacturing information systems and logistics information systems. The results also indicate that ten foundational premises of S-D logic, especially service-focused, customer-oriented, and rational views can be applied in defining and managing these interfaces.

Research limitations/implications: This research contributes not only to the theory of S-D logic and managing interface, but also provides managers with guidelines of applying S-D logic to build a service-focused, customer-oriented and relational logic to effectively manage the logistics-manufacturing interface. However, the research is limited to the context of automotive and logistics industries.

Originality/value: Three levels of logistics-manufacturing interface, including design, process and information are identified, and S-D logic is applied to identify and manage the interface.

Item Type: Article
Uncontrolled Keywords: interface, service-dominant logic, logistics services, automotive industry, China
Subjects: H Social Sciences > HE Transportation and Communications
H Social Sciences > HF Commerce
Faculty / School / Research Centre / Research Group: Faculty of Business
Faculty of Business > Networks and Urban Systems Centre (NUSC) > Connected Cities Research Group
Faculty of Business > Department of Systems Management & Strategy
Last Modified: 17 Apr 2020 14:56

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