Gao, James ORCID: https://orcid.org/0000-0001-5625-3654, Baxter, David, Doultsinou, Nancy and Roy, Rajkumar (2007) Identification of service knowledge types for technical product-service systems. Proceedings of DET2007 4th International Conference on Digital Enterprise Technology Bath, United Kingdom 19-21 September 2007. University of Bath?, Bath, pp. 549-555.

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Abstract

This paper reports on research investigating the types of knowledge in the service domain. It draws on the literature on knowledge types related to service and uses examples, which come from research having taken place in a UK manufacturing company. The main service knowledge types
are related to tooling, spares, serviceability, maintenance and training issues. The paper additionally provides the backbone of a framework that can be developed regarding the interaction between design and service knowledge in a Product-Service System environment

Item Type:	Book Section
Additional Information:	This paper forms part of the Proceedings of DET2007 4th International Conference on Digital Enterprise Technology Bath, United Kingdom 19-21 September 2007
Uncontrolled Keywords:	service knowledge, technical product-service systems, service engineering
Subjects:	T Technology > T Technology (General) H Social Sciences > HF Commerce T Technology > TS Manufactures
Pre-2014 Departments:	School of Engineering School of Engineering > Department of Engineering Systems
Related URLs:	Organisation Organisation
Last Modified:	29 Jan 2020 12:24
URI:	http://gala.gre.ac.uk/id/eprint/2932

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