'new normal'

Heinrichs, Liza, Kuenzel, Sven and Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 (2021) The ‘new normal’ for UK theatre? Sardines - Magazine for Amateur Theatre, 50. pp. 16-17. ISSN 2515-6756

active learning

Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 and Abson, Emma (2015) Introducing learning strategies to increase student engagement on a BA Event Management final year course. In: ABS Learning Teaching and Student Experience Conference, 28-29 April 2015, Park Inn by Radisson Hotel, York, UK. (Unpublished)

attachment theory

Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 and Kuenzel, Sven (2024) An attachment theory perspective of professional service providers' social bonds with their clients. Industrial Marketing Management, 118. pp. 136-147. ISSN 0019-8501 (Print), 1873-2062 (Online) (doi:https://doi.org/10.1016/j.indmarman.2024.02.009)

brand experience

Fernandes, Jovan and Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 (2023) The festival customer experience: a conceptual framework. International Journal of Event and Festival Management, 14 (1). pp. 23-40. ISSN 1758-2954 (doi:https://doi.org/10.1108/IJEFM-11-2021-0083)

business relationship

Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 and Kuenzel, Sven (2024) An attachment theory perspective of professional service providers' social bonds with their clients. Industrial Marketing Management, 118. pp. 136-147. ISSN 0019-8501 (Print), 1873-2062 (Online) (doi:https://doi.org/10.1016/j.indmarman.2024.02.009)

business relationships

Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 (2013) Social bonds in clients’ business relationships with professional service providers. PhD thesis, University of Greenwich.

closeness

Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 and Kuenzel, Sven (2024) An attachment theory perspective of professional service providers' social bonds with their clients. Industrial Marketing Management, 118. pp. 136-147. ISSN 0019-8501 (Print), 1873-2062 (Online) (doi:https://doi.org/10.1016/j.indmarman.2024.02.009)

Co-creation

Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 (2017) Transforming a BA Events Management final year course using a Students as Partners strategy. In: SHIFT 2018, Friday, 5 January 2018, Greenwich Maritime Campus, Queen Anne Court. (Submitted)

Coastal

Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 and Kennell, James ORCID: 0000-0002-7877-7843 (2016) The Economic Impact of the Rural and Coastal Self-Catering Sector in England. Project Report. EASCO.

conceptualization

Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 , Bruce, Helen and Rooney, Tara (2017) Reinvigorating Relationship Marketing: A Customer Experience Perspective. In: International Colloquium on Relationship Marketing, 12-15 September 2017, Munich. (Submitted)

Covid-19

Heinrichs, Liza, Kuenzel, Sven and Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 (2021) Keeping in touch with your audience during a global pandemic. Sardines - Magazine for Amateur Theatre, 50. pp. 26-27. ISSN 2515-6756

Heinrichs, Liza, Kuenzel, Sven and Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 (2021) The ‘new normal’ for UK theatre? Sardines - Magazine for Amateur Theatre, 50. pp. 16-17. ISSN 2515-6756

cross-disciplinary research

Bruce, Helen L, Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 and Rooney, Tara (2023) Guest editorial. Investigating the effect of the physical context on customer experience. Journal of Services Marketing, 37 (6). pp. 689-699. ISSN 0887-6045 (doi:https://doi.org/10.1108/JSM-05-2023-0163)

customer experience

Bruce, Helen L, Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 and Rooney, Tara (2023) Guest editorial. Investigating the effect of the physical context on customer experience. Journal of Services Marketing, 37 (6). pp. 689-699. ISSN 0887-6045 (doi:https://doi.org/10.1108/JSM-05-2023-0163)

Fernandes, Jovan and Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 (2023) The festival customer experience: a conceptual framework. International Journal of Event and Festival Management, 14 (1). pp. 23-40. ISSN 1758-2954 (doi:https://doi.org/10.1108/IJEFM-11-2021-0083)

Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 , Bruce, Helen and Rooney, Tara (2017) Reinvigorating Relationship Marketing: A Customer Experience Perspective. In: International Colloquium on Relationship Marketing, 12-15 September 2017, Munich. (Submitted)

CX

Kawaf, Fatema ORCID: 0000-0002-7089-7816 , Bruce, Helen, Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 , Rooney, Tara and Ngwakwe, Amarachi (2022) Using screencast videography as a customer experience and journey mapping tool: a case study. In: 12th Servsig2022, 16th - 18th June 2022, Glasgow, Scotland.

digital environment

Fernandes, Jovan and Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 (2023) The festival customer experience: a conceptual framework. International Journal of Event and Festival Management, 14 (1). pp. 23-40. ISSN 1758-2954 (doi:https://doi.org/10.1108/IJEFM-11-2021-0083)

Digital relationship transformation

Rooney, Tara, Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 and Bruce, Helen (2016) Digital discourses in relationship marketing literature 2006-2015 – review findings and future directions. In: 24th International Colloquium on Relationship Marketing, 6th-9th September 2016, Toulouse, France. (Submitted)

drama

Robson, Robert, Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 and Williams, Kevin (2024) “I notably watched and listened more”: enhancing lecturer effectiveness through drama-based techniques. Innovations in Education and Teaching International. ISSN 1470-3297 (Print), 1470-3300 (Online) (doi:https://doi.org/10.1080/14703297.2024.2314561)

Economic impact

Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 and Kennell, James ORCID: 0000-0002-7877-7843 (2016) The Economic Impact of the Rural and Coastal Self-Catering Sector in England. Project Report. EASCO.

Engagement

Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 (2017) Transforming a BA Events Management final year course using a Students as Partners strategy. In: SHIFT 2018, Friday, 5 January 2018, Greenwich Maritime Campus, Queen Anne Court. (Submitted)

event design

Fernandes, Jovan and Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 (2023) The festival customer experience: a conceptual framework. International Journal of Event and Festival Management, 14 (1). pp. 23-40. ISSN 1758-2954 (doi:https://doi.org/10.1108/IJEFM-11-2021-0083)

Event Management

Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 (2017) Transforming a BA Events Management final year course using a Students as Partners strategy. In: SHIFT 2018, Friday, 5 January 2018, Greenwich Maritime Campus, Queen Anne Court. (Submitted)

experience design

Kawaf, Fatema ORCID: 0000-0002-7089-7816 , Bruce, Helen, Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 , Rooney, Tara and Ngwakwe, Amarachi (2022) Using screencast videography as a customer experience and journey mapping tool: a case study. In: 12th Servsig2022, 16th - 18th June 2022, Glasgow, Scotland.

festival experience

Fernandes, Jovan and Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 (2023) The festival customer experience: a conceptual framework. International Journal of Event and Festival Management, 14 (1). pp. 23-40. ISSN 1758-2954 (doi:https://doi.org/10.1108/IJEFM-11-2021-0083)

Group Personal Tutoring

Mundair, Julie and Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 (2023) The benefits of group personal tutorials in relational pedagogy’. In: SHIFT 2023, 11th - 12th January 2023, University of Greenwich, Stockwell Street. (Unpublished)

Higher Education

Mundair, Julie and Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 (2023) The benefits of group personal tutorials in relational pedagogy’. In: SHIFT 2023, 11th - 12th January 2023, University of Greenwich, Stockwell Street. (Unpublished)

lecturer effectiveness

Robson, Robert, Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 and Williams, Kevin (2024) “I notably watched and listened more”: enhancing lecturer effectiveness through drama-based techniques. Innovations in Education and Teaching International. ISSN 1470-3297 (Print), 1470-3300 (Online) (doi:https://doi.org/10.1080/14703297.2024.2314561)

Online relationships

Rooney, Tara, Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 and Bruce, Helen (2016) Digital discourses in relationship marketing literature 2006-2015 – review findings and future directions. In: 24th International Colloquium on Relationship Marketing, 6th-9th September 2016, Toulouse, France. (Submitted)

Peer teaching

Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 (2017) Transforming a BA Events Management final year course using a Students as Partners strategy. In: SHIFT 2018, Friday, 5 January 2018, Greenwich Maritime Campus, Queen Anne Court. (Submitted)

Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 and Abson, Emma (2015) Introducing learning strategies to increase student engagement on a BA Event Management final year course. In: ABS Learning Teaching and Student Experience Conference, 28-29 April 2015, Park Inn by Radisson Hotel, York, UK. (Unpublished)

physical context

Bruce, Helen L, Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 and Rooney, Tara (2023) Guest editorial. Investigating the effect of the physical context on customer experience. Journal of Services Marketing, 37 (6). pp. 689-699. ISSN 0887-6045 (doi:https://doi.org/10.1108/JSM-05-2023-0163)

professional service

Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 and Kuenzel, Sven (2024) An attachment theory perspective of professional service providers' social bonds with their clients. Industrial Marketing Management, 118. pp. 136-147. ISSN 0019-8501 (Print), 1873-2062 (Online) (doi:https://doi.org/10.1016/j.indmarman.2024.02.009)

Relational Pedagogy

Mundair, Julie and Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 (2023) The benefits of group personal tutorials in relational pedagogy’. In: SHIFT 2023, 11th - 12th January 2023, University of Greenwich, Stockwell Street. (Unpublished)

Relationship marketing

Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 , Bruce, Helen and Rooney, Tara (2017) Reinvigorating Relationship Marketing: A Customer Experience Perspective. In: International Colloquium on Relationship Marketing, 12-15 September 2017, Munich. (Submitted)

Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 (2013) Social bonds in clients’ business relationships with professional service providers. PhD thesis, University of Greenwich.

Rural

Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 and Kennell, James ORCID: 0000-0002-7877-7843 (2016) The Economic Impact of the Rural and Coastal Self-Catering Sector in England. Project Report. EASCO.

screencast videography

Kawaf, Fatema ORCID: 0000-0002-7089-7816 , Bruce, Helen, Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 , Rooney, Tara and Ngwakwe, Amarachi (2022) Using screencast videography as a customer experience and journey mapping tool: a case study. In: 12th Servsig2022, 16th - 18th June 2022, Glasgow, Scotland.

security

Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 and Kuenzel, Sven (2024) An attachment theory perspective of professional service providers' social bonds with their clients. Industrial Marketing Management, 118. pp. 136-147. ISSN 0019-8501 (Print), 1873-2062 (Online) (doi:https://doi.org/10.1016/j.indmarman.2024.02.009)

Self-catering

Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 and Kennell, James ORCID: 0000-0002-7877-7843 (2016) The Economic Impact of the Rural and Coastal Self-Catering Sector in England. Project Report. EASCO.

services marketing

Bruce, Helen L, Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 and Rooney, Tara (2023) Guest editorial. Investigating the effect of the physical context on customer experience. Journal of Services Marketing, 37 (6). pp. 689-699. ISSN 0887-6045 (doi:https://doi.org/10.1108/JSM-05-2023-0163)

SMEs

Kawaf, Fatema ORCID: 0000-0002-7089-7816 , Bruce, Helen, Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 , Rooney, Tara and Ngwakwe, Amarachi (2022) Using screencast videography as a customer experience and journey mapping tool: a case study. In: 12th Servsig2022, 16th - 18th June 2022, Glasgow, Scotland.

social bond

Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 and Kuenzel, Sven (2024) An attachment theory perspective of professional service providers' social bonds with their clients. Industrial Marketing Management, 118. pp. 136-147. ISSN 0019-8501 (Print), 1873-2062 (Online) (doi:https://doi.org/10.1016/j.indmarman.2024.02.009)

social bonds

Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 (2013) Social bonds in clients’ business relationships with professional service providers. PhD thesis, University of Greenwich.

social consciousness

Yassim, Mazia ORCID: 0000-0001-8835-7036 and Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 (2019) Developing socially conscious students: can social consciousness be embedded through teaching? In: Academy of Marketing Conference 2019 - 52nd Annual Conference Proceedings. Regent's University London, London, UK, p. 89. ISBN 978-1527244856

social environment

Fernandes, Jovan and Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 (2023) The festival customer experience: a conceptual framework. International Journal of Event and Festival Management, 14 (1). pp. 23-40. ISSN 1758-2954 (doi:https://doi.org/10.1108/IJEFM-11-2021-0083)

student engagement

Robson, Robert, Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 and Williams, Kevin (2024) “I notably watched and listened more”: enhancing lecturer effectiveness through drama-based techniques. Innovations in Education and Teaching International. ISSN 1470-3297 (Print), 1470-3300 (Online) (doi:https://doi.org/10.1080/14703297.2024.2314561)

Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 and Abson, Emma (2015) Introducing learning strategies to increase student engagement on a BA Event Management final year course. In: ABS Learning Teaching and Student Experience Conference, 28-29 April 2015, Park Inn by Radisson Hotel, York, UK. (Unpublished)

Students as Partners

Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 (2017) Transforming a BA Events Management final year course using a Students as Partners strategy. In: SHIFT 2018, Friday, 5 January 2018, Greenwich Maritime Campus, Queen Anne Court. (Submitted)

teaching effectiveness

Robson, Robert, Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 and Williams, Kevin (2024) “I notably watched and listened more”: enhancing lecturer effectiveness through drama-based techniques. Innovations in Education and Teaching International. ISSN 1470-3297 (Print), 1470-3300 (Online) (doi:https://doi.org/10.1080/14703297.2024.2314561)

theatre

Heinrichs, Liza, Kuenzel, Sven and Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 (2021) Keeping in touch with your audience during a global pandemic. Sardines - Magazine for Amateur Theatre, 50. pp. 26-27. ISSN 2515-6756

Heinrichs, Liza, Kuenzel, Sven and Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 (2021) The ‘new normal’ for UK theatre? Sardines - Magazine for Amateur Theatre, 50. pp. 16-17. ISSN 2515-6756

user experience

Kawaf, Fatema ORCID: 0000-0002-7089-7816 , Bruce, Helen, Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 , Rooney, Tara and Ngwakwe, Amarachi (2022) Using screencast videography as a customer experience and journey mapping tool: a case study. In: 12th Servsig2022, 16th - 18th June 2022, Glasgow, Scotland.

user testing

Kawaf, Fatema ORCID: 0000-0002-7089-7816 , Bruce, Helen, Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 , Rooney, Tara and Ngwakwe, Amarachi (2022) Using screencast videography as a customer experience and journey mapping tool: a case study. In: 12th Servsig2022, 16th - 18th June 2022, Glasgow, Scotland.

UX

Kawaf, Fatema ORCID: 0000-0002-7089-7816 , Bruce, Helen, Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 , Rooney, Tara and Ngwakwe, Amarachi (2022) Using screencast videography as a customer experience and journey mapping tool: a case study. In: 12th Servsig2022, 16th - 18th June 2022, Glasgow, Scotland.

website improvement

Kawaf, Fatema ORCID: 0000-0002-7089-7816 , Bruce, Helen, Krolikowska-Adamczyk, Ewa ORCID: 0000-0002-0739-2110 , Rooney, Tara and Ngwakwe, Amarachi (2022) Using screencast videography as a customer experience and journey mapping tool: a case study. In: 12th Servsig2022, 16th - 18th June 2022, Glasgow, Scotland.