Mackinnon, Lachlan, Bacon, Liz, Cortellessa, Gabriella and Cesta, Amedeo (2013) Using emotional intelligence in training crisis managers: the Pandora approach. International Journal of Distance Education Technologies (IJDET), 11 (2). pp. 66-95. ISSN 1539-3100 (Print), 1539-3119 (Online) (doi:10.4018/jdet.2013040104)

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Abstract

Multi-agency crisis management represents one of the most complex of real-world situations, requiring rapid negotiation and decision-making under extreme pressure. However, the training offered to strategic planners, called Gold Commanders, does not place them under any such pressure. It takes the form of paper-based, table-top exercises, or expensive, real-world, limited-scope simulations. The Pandora project has developed a rich multimedia training environment for Gold Commanders, based on a crisis scenario, timeline-based, event network, with which the trainees and their trainer interact dynamically. Pandora uses the emotional intelligence of the trainees, through a behavioural modelling component, to support group dynamic and decision-making. It applies systemic emotional intelligence, based on inferred user state and rule-based affective inputs, to impact the stress levels of the trainees. Pandora can impose variable stress on trainees, to impact their decision-making, and model their behaviour and performance under stress, potentially resulting in more effective and realisable strategies.

Item Type:	Article
Uncontrolled Keywords:	emotional intelligence, training, crisis management
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management Q Science > QA Mathematics > QA76 Computer software
Faculty / School / Research Centre / Research Group:	Greenwich Research into Innovative Pedagogies (GRIP)
Last Modified:	20 Sep 2019 14:46
URI:	http://gala.gre.ac.uk/id/eprint/9687

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