Coulson-Thomas, Colin (2010) Transforming productivity and performance in healthcare and other public services: how training and development could make a more strategic contribution. Industrial and Commercial Training, 42 (5). pp. 251-259. ISSN 0019-7858 (doi:https://doi.org/10.1108/00197851011057546)

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Abstract

Purpose of this paper

Public services such as healthcare face a variety of challenges. This paper shows how the use of a new generation of learning and support tools could make a significant contribution to tackling current problems and addressing future issues.

Design/methodology/approach

Learning and support tools can make it much easier for people to understand areas that are inherently complicated and do difficult jobs. The author shows how an approach to improving the performance of professionals and knowledge workers can be employed in healthcare. Key lessons from early adopters are summarised, and questions posed for training and development professionals.

Findings

Tools examined in other contexts have increased the performance of key workgroups and yielded a first year return on investment of over 20, 30 and 70 times. Applying the approach that is suggested to healthcare could address challenges facing the system and benefit both practitioners and patients.

Practical implications

Benefits of the suggested approach include better engagement with patients, greater understanding, improved productivity, reduced costs, quicker responses, faster dissemination of beneficial changes, less stress, higher standards of patient safety and care, and evidenced compliance.

What is original/value of paper?

Many responsible boards would like to address the challenges facing public services such as healthcare, but they lack a practical and cost effective way of doing so. The approach outlined represents a cost effective way of integrating learning and working, and uses a framework for managing information, knowledge and best practice, and related learning tools to support the development, updating and practice of healthcare professionals, and ensure adherence to relevant procedures, regulations and standards.

Item Type:	Article
Uncontrolled Keywords:	transforming healthcare, public services productivity and performance, learning tools, support tools, professional education and training, supporting healthcare practitioners
Subjects:	H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HF Commerce R Medicine > RA Public aspects of medicine
Faculty / School / Research Centre / Research Group:	Faculty of Business > Department of Human Resources & Organisational Behaviour
Related URLs:	Publisher Organisation
Last Modified:	14 Oct 2016 09:14
URI:	http://gala.gre.ac.uk/id/eprint/5411

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