Mozaffar, Hajar, Williams, Robin, Cresswell, Kathrin M., Pollock, Neil, Morrison, Zoe and Sheikh, Aziz (2017) The challenges of implementing packaged hospital electronic prescribing and medicine administration systems in UK hospitals: premature purchase of immature solutions? Information Infrastructures within European Health Care. Health Informatics . Springer, Cham, Switzerland, pp. 129-149. ISBN 978-3319510187 ISSN 1431-1917 (doi:https://doi.org/10.1007/978-3-319-51020-0_9)

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Abstract

The UK National Health Service is making major efforts to implement Hospital Electronic Prescribing and Medicine Administration (HEPMA) to improve patient safety and quality of care. Substantial public investments have attracted a wide range of UK and overseas suppliers offering Commercial-Off –The-Shelf (COTS) solutions. A lack of (UK) implementation experience and weak supplier-user relationships are reflected in systems with limited configurability, poorly matched to the needs and practices of English hospitals. This situation echoes the history of comparable corporate information infrastructures - Enterprise Resource Planning systems - in the 1980s/1990s. UK government intervention prompted a similar swarming of immature, often unfinished, products into the market. This resulted, in both cases, in protracted and difficult implementation processes as vendors and adopters struggled to get the systems to work and match the circumstances of the adopting organisations. An analysis of the influence of the Installed Base on Information Infrastructures should explore how the evolution of COTS solutions is conditioned by the structure of adopter and vendor ‘communities’.

Item Type:	Book Section
Additional Information:	© The Author(s) 2017. Open Access. This chapter is distributed under the terms of the Creative Commons Attribution- NonCommercial 2.5 International License (http://creativecommons.org/licenses/by-nc/2.5/), which permits any noncommercial use, duplication, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.
Uncontrolled Keywords:	National Health Service, Information Infrastructure, Enterprise System, Computer Integrate Manufacture, English Hospital
Subjects:	R Medicine > R Medicine (General)
Faculty / School / Research Centre / Research Group:	Faculty of Business Faculty of Business > Department of Human Resources & Organisational Behaviour
Last Modified:	17 Sep 2019 15:17
URI:	http://gala.gre.ac.uk/id/eprint/21497

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