Keates, Simeon ORCID: https://orcid.org/0000-0002-2826-672X (2018) When Universal Access is not quite universal enough: Case studies and lessons to be learned. Universal Access in the Information Society. pp. 1-12. ISSN 1615-5289 (Print), 1615-5297 (Online) (doi:10.1007/s10209-018-0636-2)

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Abstract

While the theory of designing for Universal Access is increasingly understood, there remain persistent issues over realising products and systems that meet the goal of being accessible and usable by the broadest possible set of users. Clearly products or services that are designed without even considering the needs of the wider user base are implicitly going to struggle to be universally accessible. However, even products that have been designed knowing that they are to be used by broad user bases frequently still struggle to achieve the ambition of being universally accessible. This paper examines a number of such products that did not achieve, at least initially, the desired level of universal accessibility. Principal recommendations from each case study are presented to provide a guide to common issues to be avoided.

Item Type:	Article
Additional Information:	© The Author(s) 2018. Open Access.This article is distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made.
Uncontrolled Keywords:	Universal access, Robots, Kiosks, Digital television, HCI, Input systems
Subjects:	T Technology > TA Engineering (General). Civil engineering (General)
Faculty / School / Research Centre / Research Group:	Faculty of Engineering & Science Faculty of Engineering & Science > Future Technology and the Internet of Things
Related URLs:	Publisher
Last Modified:	10 Jan 2019 11:22
URI:	http://gala.gre.ac.uk/id/eprint/21080

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