Agnew, Stephen, Cameron-Agnew, Trudi, Lau, Alice and Walker, Simon (2016) What business school characteristics are correlated with more favourable National Student Survey (NSS) rankings? The International Journal of Management Education, 14 (3). pp. 219-227. ISSN 1472-8117 (doi:https://doi.org/10.1016/j.ijme.2016.05.001)

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Abstract

The reliability and importance of business school rankings has long been debated, however most of the discussion has centred on research rankings. With the introduction of the National Student Survey (NSS) the spotlight has been shone on student satisfaction with teaching. With a rumoured teaching excellence framework on the horizon, it is pertinent to analyse the variables correlated with higher NSS satisfaction scores. This paper finds that the variable significantly correlated with higher NSS satisfaction scores in the subject group of Management, Marketing, Business Studies and Human Resource Management is the value added by a higher education institution. The level of learning resources in business schools do not significantly explain any of the variation between student satis-faction levels. The percentage of staff who are an A on the REF is not significantly correlated with NSS scores, nor is spend per student. While not removing all concerns, these findings should at least help quell some misgivings around the appropriateness of using NSS data as a measure of the quality of teaching in business schools.

Item Type:	Article
Uncontrolled Keywords:	National Student Survey; Student satisfaction; Business schools; Higher education; Undergraduates
Subjects:	L Education > LB Theory and practice of education
Faculty / School / Research Centre / Research Group:	Educational Development Unit Greenwich Research into Innovative Pedagogies (GRIP)
Last Modified:	01 Nov 2019 15:26
URI:	http://gala.gre.ac.uk/id/eprint/18064

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