Saksida, Tina and Shantz, Amanda (2014) Active Management of Volunteers: How Training and Staff Support Promote Commitment of Volunteers. In: 2014 Annual Meeting of the Academy of Management, 1-5 August 2014, Philadelphia, Pennsylvania. (doi:https://doi.org/10.5465/AMBPP.2014.142)

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Abstract

Increasing pressures for the professionalization of the third sector have put the spotlight on the active management of volunteers. We developed and tested a mediation model that explains how an organizational support framework can promote volunteers’ commitment to their volunteer organization. Our findings show that training and paid staff support promote higher levels of volunteers’ organizational commitment due to increases in volunteers’ perceptions of role clarity and self-efficacy (n=647). We make a contribution to volunteering theory and practice by showing how managers of volunteers can use two management practices that are under their control to maximize the commitment of volunteers.

Item Type:	Conference or Conference Paper (Paper)
Additional Information:	Academy of Management Proceedings (Meeting Abstract Supplement) 12789
Uncontrolled Keywords:	volunteering, training, paid staff support, role clarity, self-efficacy, organizational commitment
Faculty / School / Research Centre / Research Group:	Faculty of Business > Department of Human Resources & Organisational Behaviour
Last Modified:	14 Oct 2016 09:37
URI:	http://gala.gre.ac.uk/id/eprint/14875

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