Cardoso, Carlos, Keates, Simeon ORCID: 0000-0002-2826-672X and Clarkson, John (2003) Identifying design exclusion: a review of assessment methods. In: International Conference on Inclusive Design and Communications (INCLUDE 2003), 25-18 Mar 2003, Royal College of Art, London, UK.

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Abstract

It is often the case that informal and intuitive approaches to usability evaluation
produce designs that overlook the needs, wants and aspirations of a wide range
of consumers across diverse populations. The result is people of all ages being
disadvantaged or even prevented from using everyday products and services
(Coleman, 2001). This incompatibility between a wide range of products and
services and an increasing number of dissatisfied ‘non-mainstream’ consumers,
brings commercial and legislative disadvantages for industry, along with an
unacceptable social divide. Consequently, there is a need to adopt more formal,
effective and solid approaches for evaluating the mismatch between the qualitative
performance of a design solution and the human characteristics of all the
users who could potentially use such a design.
This paper highlights the differences between a range of assessment methods and
discusses their usefulness in the evaluation of ease of use (with special emphasis
on interface accessibility) throughout the design process.

Item Type:	Conference or Conference Paper (Paper)
Additional Information:	[1] Include 2003 CD-rom. The CD-rom contains complete illustrated versions, in colour, of every paper given at the conference. Presented as a 585 page book in a series of PDF files. As given to all delegates. Sponsored by the Discovery Research Laboratory of the Centre for Global Education and Research, Ritsumeikan University, Kyoto, Japan. ISBN 1-874175-94-2 [2] Include 2003 Conference Book - Abstracts of all the papers presented, biographies of the keynote speakers and a full programme of the conference. Details: A4 portrait, 130pp, illustrated Editor: John Bound, Roger Coleman Designer: Margaret Durkan
Uncontrolled Keywords:	design exclusion, assessment methods
Subjects:	Q Science > QA Mathematics > QA75 Electronic computers. Computer science T Technology > T Technology (General) T Technology > TA Engineering (General). Civil engineering (General)
Faculty / School / Research Centre / Research Group:	Faculty of Engineering & Science
Related URLs:	Publisher Publisher
Last Modified:	14 Oct 2016 09:30
URI:	http://gala.gre.ac.uk/id/eprint/12747

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