Coulson-Thomas, Colin J. (2012) Transforming Public Services: A Quicker And Affordable Route To High Performance Public Organisations. Policy Publications, Peterborough, UK. ISBN 9781872980546

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Abstract

Many areas of the public sector face financial constraints and/or increases in demand that are outstripping available resources. At the same time policy makers and the public are impatient for responses and results. While still calling for improvements and new initiatives, they may not be prepared to wait for multi-year transformation programmes to deliver results, even if these were cost effective and likely to succeed.

This 200 page A4 size report sets out a practical route to transforming public services, building high performance organisations and quickly achieving multiple objectives. The approach can avoid traditional trade-offs and benefits people and organisations.

Contents

Executive Summary

1 Creating High Performance Public Organisations

2 Underpinning Investigation of Performance Levers

3 Addressing Continuing Concerns and Challenges

4 Reducing Risk and Enabling Compliance

5 Talent Management

6 Communicating and Engaging with Staff and the Public

7 24/7 Learning and Development

8 Supporting Innovation and Diffusion

9 Procurement and Supporting Responsible Decision Making

10 Supporting Communities of Professionals

11 Transforming Healthcare Services

12 Adopting and Implementing Performance Support

13 Embracing ‘New Leadership’

References

Item Type:	Book
Additional Information:	The report contains mini-case studies that illustrate a successful response to a generic challenge facing organisations. For each organisation the mini-case study briefly presents the problem addressed, what was done, results achieved and subsequent situation, what made difference and main learning points. isbn 10: 1872980546
Uncontrolled Keywords:	Transforming Public Services, High Performance Public Organisations
Subjects:	H Social Sciences > HD Industries. Land use. Labor
Faculty / School / Research Centre / Research Group:	Faculty of Business > Department of Human Resources & Organisational Behaviour
Last Modified:	14 Oct 2016 09:24
URI:	http://gala.gre.ac.uk/id/eprint/10034

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