Mann, Robin, Adebanjo, Dotun ORCID: 0000-0003-4845-9411, Laosirihongthong, Tritos and Punnakitikashem, Prattana (2011) Awareness and impact of business excellence in Asia. Total Quality Management & Business Excellence, 22 (11). pp. 1237-1258. ISSN 1478-3363 (Print), 1478-3371 (Online) (doi:https://doi.org/10.1080/14783363.2011.624772)

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Abstract

The primary objective of this research was to investigate the use of business excellence (BE) in Asian organisations. The study examines the drivers of implementation of BE, levels of awareness of BE in Asian organisations as well as the impact of its adoption. A questionnaire survey of 74 organisations in five Asian countries was carried out and, furthermore, qualitative data were collected from 21 discussion groups held in all five countries and from 13 interviews held with senior executives of organisations that had won BE awards. The study indicated that the drivers of adoption were primarily linked to their competitive priorities. In addition, while organisations that have implemented BE had found it to be beneficial, more needs to be done to improve awareness, particularly among small-to-medium enterprises. The implications for more mature BE organisations is to play a more active role in promoting BE in their supply chain while BE custodians need to facilitate more sharing of best practices.

Item Type:	Article
Uncontrolled Keywords:	Asia, business excellence, total quality management, business improvement
Subjects:	H Social Sciences > HD Industries. Land use. Labor
Faculty / School / Research Centre / Research Group:	Faculty of Business > Department of Systems Management & Strategy
Related URLs:	Publisher
Last Modified:	14 Oct 2016 09:24
URI:	http://gala.gre.ac.uk/id/eprint/9978

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