Razzak, B M, Saridakis, George and Georgellis, Yannis (2024) The impact of robotic working patterns on employee work life and job satisfaction: evidence from Bangladeshi restaurants in Greater London. Journal of Entrepreneurship in Emerging Economies. ISSN 2053-4604 (doi:10.1108/JEEE-06-2024-0215)

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Abstract

By aligning the ‘Small is beautiful’ and ‘Bleak house’ theories, we examine how robotic working patterns (RWP) in Bangladeshi ethnic minority businesses affect employees' working life (EWL) and job satisfaction (JS). Using information from 40 face-to-face interviews of employees from 20 Bangladeshi restaurants in Greater London, we find that workers are treated as ‘robots’ (such as the ‘Bleak house’). Owners expect them to perform multiple tasks, have many responsibilities, work long shifts, without any holiday allowances. Consistent with the “Small is beautiful model”, there are no written employment contracts and acute staff shortages. Thus, we contribute to the job quality and SMEs literature by offering new qualitative-based findings on the negative impact of robotic work patterns on employee work life and job satisfaction in ethnic minority SMEs.

Item Type:	Article
Uncontrolled Keywords:	ethnic minority business; job satisfaction; job quality; robotic working pattern; SMEs
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Faculty / School / Research Centre / Research Group:	Greenwich Business School Greenwich Business School > Executive Business Centre
Last Modified:	18 Sep 2024 08:08
URI:	http://gala.gre.ac.uk/id/eprint/48092

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