Zhou, Zhengkun, Lin, Yong ORCID: https://orcid.org/0000-0001-7118-2946, Ma, Shihua and Yue, Feng (2010) Modularity of service design for IT company. In: Proceedings of 2010 IEEE International Conference on Service Operations and Logistics, and Informatics, SOLI 2010. IEEE Computer Society, Piscataway, USA, pp. 136-141. ISBN 9781424471188 (doi:10.1109/SOLI.2010.5551594)

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Abstract

Applying modular logic to service design is crucial to service innovation; however, both under-modularity and over-modularity results in strategic mistakes, in particular to the IT service offering companies. This paper firstly identifies four dimensions of the conceptual modular IT service platform for designing and providing service to the customers. And a mathematical model is developed and applied to evaluate the degree of modularity for the designed unique services.

Item Type:	Conference Proceedings
Title of Proceedings:	Proceedings of 2010 IEEE International Conference on Service Operations and Logistics, and Informatics, SOLI 2010
Additional Information:	Paper presented at 2010 IEEE International Conference on Service Operations and Logistics, and Informatics, held 15-17 July 2010, Qingdao, ShanDong, China.
Uncontrolled Keywords:	modularity, IT, platform
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Faculty / School / Research Centre / Research Group:	Faculty of Business > Department of Systems Management & Strategy Faculty of Business > Networks and Urban Systems Centre (NUSC) > Supply Chain Management Research Group
Related URLs:	Publisher Organisation
Last Modified:	14 Oct 2016 09:12
URI:	http://gala.gre.ac.uk/id/eprint/4787

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