Coulson-Thomas, Colin (2022) Reviewing business excellence and innovation policies and priorities. Management Services, 66 (3). pp. 27-32. ISSN 0307-6768

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Abstract

Customers and other stakeholders may hold a diversity of views on what is excellent and innovative and employ differing criteria for deciding what represents excellence and innovation. These can also evolve over time and as situations and circumstances change. The purpose of excellence and innovation and their focus may require review. They may need to be less about differentiation and more about sustainability, addressing shared challenges and our collective survival. The strategic direction a board provides for them could be to support responsible corporate and collective responses to existential threats facing humankind, such as climate change adaptation and mitigation, and the pursuit of UN Sustainable Development Goals. Ethical and responsible innovation is required. This may involve challenging conventional wisdom, the support of transition and transformation journeys, the transfer of capabilities and resources, recognition of the importance and value of diversity, reviewing values, changing habits, practices and priorities, and collective and community innovation. Whether or not an individual company is excellent and/or innovative may be less important than whether a community or society is, and whether it will also be able to cope. Collaborative innovative and collective responses to global challenges and related opportunities, at local community, city or societal level are now required, rather than isolated breakthroughs by individual enterprises that might not be widely adopted until it is too late to avert disaster.

Item Type:	Article
Additional Information:	Management Services is the quarterly journal of the Institute of Management Services
Uncontrolled Keywords:	excellence; Total Quality Management (TQM); strategic management of innovation; corporate social and environmental responsibility; sustainability leadership; climate change adaptation and mitigation strategies
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD61 Risk Management H Social Sciences > HF Commerce
Faculty / School / Research Centre / Research Group:	Greenwich Business School Greenwich Business School > School of Business, Operations and Strategy
Related URLs:	Publisher
Last Modified:	26 Sep 2024 13:20
URI:	http://gala.gre.ac.uk/id/eprint/37511

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