Xie, Chaowu, Zhang, Jiangchi, Chen, Yanying and Morrison, Alastair ORCID: https://orcid.org/0000-0002-0754-1083 (2022) Hotel employee perceived crisis shocks: conceptual and scale development. Journal of Hospitality and Tourism Management, 51. pp. 361-374. ISSN 1447-6770 (Print), 1839-5260 (Online) (doi:10.1016/j.jhtm.2022.04.005)

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Abstract

Limited research assesses the impacts of crises on hotels from the individual employee perspective, and hotel employee perceived crisis shocks (HEPCS) lack empirical investigation and scale development. This mixed-method research conceptualized HEPCS and validated a measurement scale for HEPCS through three studies. In Study 1, 99 employees from 24 hotels were interviewed. The results showed that HEPCS was composed of the six dimensions of perceived shock: performance, task, occupation, mental, safety, and family and life. In Study 2, the initial measurement items for HEPCS were generated, and 313 valid responses were collected for exploratory factor analysis. Study 3 had 931 valid respondents whose data were collected for confirmatory factor analysis and validation of the factor structure generated in Study 2. This research provides a new perspective and valid measurement scale for hotel crisis impact research as well as a theoretical basis for the establishment of hotel crisis response strategies.

Item Type:	Article
Uncontrolled Keywords:	crisis shocks; crisis assessment; perceived risks; hospitality industry; COVID-19 pandemic
Subjects:	H Social Sciences > HB Economic Theory H Social Sciences > HD Industries. Land use. Labor > HD61 Risk Management
Faculty / School / Research Centre / Research Group:	Faculty of Business Faculty of Business > Department of Marketing, Events & Tourism Faculty of Business > Tourism Research Centre Greenwich Business School > Tourism and Marketing Research Centre (TMRC) Greenwich Business School > Networks and Urban Systems Centre (NUSC)
Last Modified:	02 Dec 2024 16:26
URI:	http://gala.gre.ac.uk/id/eprint/36597

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