Valsecchi, Raffaella (2006) Visible moves and invisible bodies: the case of teleworking in an Italian call centre. New Technology, Work and Employment, 21 (2). pp. 123-138. ISSN 0268-1072 (doi:10.1111/j.1468-005X.2006.00168.x)

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Abstract

Popular images of teleworkers' autonomy, such as 'the electronic cottage', give unrealistic pictures of the control exercised over teleworkers, particularly when these are call centre operators and highly integrated information and communication technology systems facilitate pervasive forms of control. However, this study of Italian home-located call centre operators demonstrates that extensive and multifaceted monitoring practices cannot 'solve' the controversial issue of control.

Item Type:	Article
Uncontrolled Keywords:	teleworking, teleworkers, call centre, Italy
Subjects:	H Social Sciences > HD Industries. Land use. Labor
Pre-2014 Departments:	School of Business
Related URLs:	Publisher Organisation
Last Modified:	13 Feb 2020 14:29
URI:	http://gala.gre.ac.uk/id/eprint/3567

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