Li, Zhao, Shu, Shujin, Shao, Jun ORCID: https://orcid.org/0000-0002-1647-7116, Booth, Elizabeth and Morrison, Alastair M. ORCID: https://orcid.org/0000-0002-0754-1083 (2021) Innovative or not? The effects of consumer perceived value on purchase intentions for the Palace Museum’s cultural and creative products. Sustainability, 13 (4):2412. pp. 1-19. ISSN 2071-1050 (Print), 1937-0709 (Online) (doi:10.3390/su13042412)

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Abstract

A museum’s core activities traditionally focus on such areas as collections’ care, exhibitions and scholarship. Income generation, including retail activities, is considered secondary. Academic research into museums’ merchandise, especially into the perceived value and purchase intentions, is limited. Drawing on literature embracing both core museum functions and marketing, this research, based on the Palace Museum in Beijing, China, explores the impact of the perceived value of a museum’s cultural and creative products on purchase intentions. Combining the results of in-depth interviews with museum visitors and experts, this study defines a construct composed of six perceived value dimensions, namely quality, social, price, innovation, educational, and experience values. A relationship model of perceived value and purchase intentions is proposed. Some 346 valid survey responses were obtained by distributing a questionnaire online and on-site at the Palace Museum, and hypotheses were tested by structural equation modelling. Results showed that innovation and experience values have a significant positive effect on purchase intentions, while quality, social, price, and educational values had no significant influence on purchase intentions. This research outlines feasible strategies and actions for the development of cultural and creative products at museums that have a strong tourism role.

Item Type:	Article
Additional Information:	This article belongs to the Special Issue Innovation for Survival and Sustainability in Cultural Institutions
Uncontrolled Keywords:	innovation value; perceived value; purchase intentions; virtual museums; cultural and creative products; Palace Museum (Forbidden City); online purchasing
Subjects:	G Geography. Anthropology. Recreation > GV Recreation Leisure H Social Sciences > H Social Sciences (General) H Social Sciences > HF Commerce
Faculty / School / Research Centre / Research Group:	Greenwich Business School Greenwich Business School > School of Management and Marketing Greenwich Business School > Tourism and Marketing Research Centre (TMRC)
Last Modified:	10 Sep 2024 08:10
URI:	http://gala.gre.ac.uk/id/eprint/33650

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