Kokkranikal, Jithendran ORCID: https://orcid.org/0000-0003-0103-562X, Wilson, Jonathan, Cronje, Paul and Radhakrishnan, Nitin (2018) Empowerment and human resource management in tourism. Strategic Management in Tourism. CABI Tourism Texts . CABI Publishing, Wallingford, pp. 118-141. ISBN 978-1786390240

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Abstract

This book chapter discusses the importance of human resources and empowerment of employees in a service industry such as tourism. It discusses the concept of employee empowerment, barriers to and methods of employee empowerment and the importance of employee empowerment in tourism.

Item Type:	Book Section
Uncontrolled Keywords:	empowerment, human resource, tourism, service industry
Faculty / School / Research Centre / Research Group:	Faculty of Business Faculty of Business > Department of Marketing, Events & Tourism
Last Modified:	17 May 2019 06:27
URI:	http://gala.gre.ac.uk/id/eprint/20053

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