Segota, Tina ORCID: 0000-0001-7994-1396, Mihalič, Tanja and Kuščer, Kir (2016) The impact of residents' informedness and involvement on their perceptions of tourism impacts: The case of Bled. Journal of Destination Marketing and Management, 6 (3). pp. 196-206. ISSN 2212-571X (doi:https://doi.org/10.1016/j.jdmm.2016.03.007)

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Abstract

The tourism development debate includes many studies on how residents perceive positive or negative tourism impacts, based on sustainability, as understood by a three-pillar concept. However, so far studies were very limited in addressing certain requirements for sustainable tourism, such as informed stakeholders’ participation and cooperation – which represent the subject of this study. The survey that was undertaken follows previous ones in using the established three-pillar sustainability concept in order to define impacts of tourism. Further, it adds to tourism research by surveying informedness and developmental involvement. A four-dimensional informedness–involvement tourism grid is used to segment residents and their perceptions on tourism impacts in each segment are analysed. The model is empirically applied to the Slovenian lake and mountain destination of Bled. The findings confirm that highly informed and highly involved residents had better perceptions of tourism than all other groups, whereas those residents who were lowly informed and lowly involved had more negative perceptions of tourism. The survey contributes by expanding knowledge on resident perceptions of tourism by adding in the aspects of informedness and involvement. The proposed model can be applied to any destination to help manage residents’ opinions and consequently their support for tourism development.

Item Type:	Article
Uncontrolled Keywords:	sustainability; local residents; participation; involvement; information; tourism impacts
Subjects:	G Geography. Anthropology. Recreation > GV Recreation Leisure
Faculty / School / Research Centre / Research Group:	Faculty of Business Faculty of Business > Department of Marketing, Events & Tourism
Last Modified:	27 May 2020 11:00
URI:	http://gala.gre.ac.uk/id/eprint/19145

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