Pei-Lee, Teh, Laosirihongthong, Tritos and Adebanjo, Dotun ORCID: https://orcid.org/0000-0003-4845-9411 (2014) The complementary of TQM on technology management strategy: A multinational perspective from the ASEAN automotive industry. In: Proceedings of the 2012 IEEE International Conference on Industrial Engineering and Engineering Management. IEEE, Singapore, pp. 1853-1857. ISBN 978-1-4673-2945-3 ISSN 2157-362X (Online) (doi:10.1109/IEEM.2012.6838067)

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Abstract

This paper examines the complementary of total quality management (TQM) practices on technology management strategy and its impact on quality and innovation performance. Survey questionnaires were administered to automotive parts/components manufacturers in five Associations of Southeast Asian Nations (ASEAN) countries including Thailand, Malaysia, Philippines, Indonesia and Vietnam. The proposed conceptual model was empirically tested using 115 data at plant level. The results of structural equation modelling (SEM) analysis indicate that customer focus had a positive effect on technology management strategy leading to enhance product quality, product innovation and process innovation respectively. Our findings suggest that the operational excellence facilitators especially in the automotive industry should recognize and develop the major role of customer focus to improve their technology management and innovation. This paper also concludes by drawing new avenues for future research.

Item Type:	Conference Proceedings
Title of Proceedings:	Proceedings of the 2012 IEEE International Conference on Industrial Engineering and Engineering Management
Additional Information:	IEEE IEEM Conference, Singapore, 10-13 December 2012
Uncontrolled Keywords:	TQM, ASEAN, Manufacturing
Faculty / School / Research Centre / Research Group:	Faculty of Business Faculty of Business > Department of Systems Management & Strategy Faculty of Business > Networks and Urban Systems Centre (NUSC) > Supply Chain Management Research Group
Last Modified:	09 Jan 2017 12:14
URI:	http://gala.gre.ac.uk/id/eprint/15930

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