A critical analysis of service recovery processes in the hotel industry
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Kuenzel, Sven and Katsaris, Nektarios (2009) A critical analysis of service recovery processes in the hotel industry. TMC Academic Journal, 4 (1). pp. 1-11. ISSN 1793-6020
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Item Type: | Article |
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Uncontrolled Keywords: | service recovery, hotel industry, tourism |
Subjects: | H Social Sciences > H Social Sciences (General) |
Faculty / School / Research Centre / Research Group: | Faculty of Business Faculty of Business > Department of Marketing, Events & Tourism |
Related URLs: | |
Last Modified: | 18 Sep 2019 15:35 |
URI: | http://gala.gre.ac.uk/id/eprint/15524 |
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