Lethbridge, Jane ORCID: 0000-0002-0094-9967 (2015) New forms of service delivery for municipalities, the contribution of social dialogue and good practice for well-being at work: Digitalisation of local authority services in Europe. Technical Report. Public Services International Research Unit, London, UK.

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Abstract

This report identifies trends in the digitalisation of local authority services within Europe, with a special focus on Denmark, Finland, France, Italy, Scotland/ UK, Germany, Estonia, Croatia. It includes discussions and case studies which were generated from the seminar ‘Identifying new forms of service delivery in municipalities, technological development and the impact on the workforce and employers – the challenge of digitalisation’ held on 21st September 2015 in Brussels.

This report addressed the following research questions:

How and why are municipal services introducing digitalisation?
Which services are being affected by increased digitalisation?
What does digital work mean – impact on quality of work?
What forms of organisational re-structuring are taking place?
How does this organisational re-structuring influence health and wellbeing at work?
What role does social dialogue play in the change processes?

Item Type:	Monograph (Technical Report)
Uncontrolled Keywords:	Digitalisation; local authorities; labour process
Faculty / School / Research Centre / Research Group:	Faculty of Business Faculty of Business > Department of International Business & Economics Faculty of Business > Centre for Work and Employment Research (CREW) > Public Services International Research Unit (PSIRU)
Last Modified:	17 May 2019 14:00
URI:	http://gala.gre.ac.uk/id/eprint/14978

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