Tickle, M., Adebanjo, D. ORCID: https://orcid.org/0000-0003-4845-9411 and Mann, R. (2012) Lessons from business excellence in Asia? Tools and techniques for success. In: 4th Joint World Conference on Production & Operations Management / 19th International Annual EurOMA Conference, 1-5 Jul 2012, Amsterdam, The Netherlands.

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Abstract

This study explores business excellence (BE) in Asian organizations by comparing the performance and toolset of organizations highly mature in BE (those with competent or advanced BE tools and techniques) with those less mature in BE. 74 responding organizations across Asia completed a questionnaire and the data were triangulated with data from discussion groups and semi-structured interviews. The results revealed that those highly mature in BE significantly outperformed their less mature counterparts in a number of business areas. The study also discovered a number of approaches to improving an organization’s level of BE maturity.

Item Type:	Conference or Conference Paper (Paper)
Additional Information:	[1] This paper (LEA-32) was first presented at the 4th Joint World Conference on Production & Operations Management / 19th International Annual EurOMA Conference (World P&OM Amsterdam 2012 / EurOMA 2012 "Serving the World") held from 1-5 July 2012 in Amsterdam, The Netherlands. The paper (LEA-32) was given on 4 July 2012 within the A0.08 Lean Operations Topic.
Uncontrolled Keywords:	Asia, business excellence, total quality management, TQM, quality tools
Subjects:	H Social Sciences > HF Commerce
Faculty / School / Research Centre / Research Group:	Faculty of Business > Networks and Urban Systems Centre (NUSC) > Supply Chain Management Research Group
Related URLs:	Organisation Organisation
Last Modified:	14 Oct 2016 09:27
URI:	http://gala.gre.ac.uk/id/eprint/11300

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