channel conflict

He, Peng, He, Yong and Zhou, Li ORCID: 0000-0001-7132-5935 (2022) Channel strategies for dual-channel firms to counter strategic consumers. Journal of Retailing and Consumer Services, 70:103180. ISSN 0969-6989 (Print), 1873-1384 (Online) (doi:https://doi.org/10.1016/j.jretconser.2022.103180)

channel strategy

He, Peng, He, Yong and Zhou, Li ORCID: 0000-0001-7132-5935 (2022) Channel strategies for dual-channel firms to counter strategic consumers. Journal of Retailing and Consumer Services, 70:103180. ISSN 0969-6989 (Print), 1873-1384 (Online) (doi:https://doi.org/10.1016/j.jretconser.2022.103180)

crisis management

Li, Xinwei, Xu, Mao (Maggie) ORCID: 0000-0003-3455-7731 , Zeng, Wenjuan, Tse, Ying Kei and Chan, Hing Kai (2022) Exploring customer concerns on service quality under the COVID-19 crisis: a social media analytics study from the retail industry. Journal of Retailing and Consumer Services, 70:103157. pp. 1-15. ISSN 0969-6989 (Print), 1873-1384 (Online) (doi:https://doi.org/10.1016/j.jretconser.2022.103157)

Customer reviews

Kawaf, Fatema ORCID: 0000-0002-7089-7816 and Istanbulluoglu, Doga (2019) Online fashion shopping paradox: the role of customer reviews and facebook marketing. Journal of Retailing and Consumer Services, 48. pp. 144-153. ISSN 0969-6989 (doi:https://doi.org/10.1016/j.jretconser.2019.02.017)

European Union

Arrieta Paredes, Mary-Paz ORCID: 0000-0001-5632-394X , Hallsworth, Alan G. and Coca-Stefaniak, J. Andres ORCID: 0000-0001-5711-519X (2019) Small shop survival – the financial response to a global financial crisis. Journal of Retailing and Consumer Services, 53:101984. ISSN 0969-6989 (doi:https://doi.org/10.1016/j.jretconser.2019.101984)

Facebook

Kawaf, Fatema ORCID: 0000-0002-7089-7816 and Istanbulluoglu, Doga (2019) Online fashion shopping paradox: the role of customer reviews and facebook marketing. Journal of Retailing and Consumer Services, 48. pp. 144-153. ISSN 0969-6989 (doi:https://doi.org/10.1016/j.jretconser.2019.02.017)

Fashion

Kawaf, Fatema ORCID: 0000-0002-7089-7816 and Istanbulluoglu, Doga (2019) Online fashion shopping paradox: the role of customer reviews and facebook marketing. Journal of Retailing and Consumer Services, 48. pp. 144-153. ISSN 0969-6989 (doi:https://doi.org/10.1016/j.jretconser.2019.02.017)

global financial crisis

Arrieta Paredes, Mary-Paz ORCID: 0000-0001-5632-394X , Hallsworth, Alan G. and Coca-Stefaniak, J. Andres ORCID: 0000-0001-5711-519X (2019) Small shop survival – the financial response to a global financial crisis. Journal of Retailing and Consumer Services, 53:101984. ISSN 0969-6989 (doi:https://doi.org/10.1016/j.jretconser.2019.101984)

online fashion shopping

Kawaf, Fatema ORCID: 0000-0002-7089-7816 and Istanbulluoglu, Doga (2019) Online fashion shopping paradox: the role of customer reviews and facebook marketing. Journal of Retailing and Consumer Services, 48. pp. 144-153. ISSN 0969-6989 (doi:https://doi.org/10.1016/j.jretconser.2019.02.017)

Online retailing

Kawaf, Fatema ORCID: 0000-0002-7089-7816 and Istanbulluoglu, Doga (2019) Online fashion shopping paradox: the role of customer reviews and facebook marketing. Journal of Retailing and Consumer Services, 48. pp. 144-153. ISSN 0969-6989 (doi:https://doi.org/10.1016/j.jretconser.2019.02.017)

pricing optimisation

He, Peng, He, Yong and Zhou, Li ORCID: 0000-0001-7132-5935 (2022) Channel strategies for dual-channel firms to counter strategic consumers. Journal of Retailing and Consumer Services, 70:103180. ISSN 0969-6989 (Print), 1873-1384 (Online) (doi:https://doi.org/10.1016/j.jretconser.2022.103180)

Repertory grid

Kawaf, Fatema ORCID: 0000-0002-7089-7816 and Istanbulluoglu, Doga (2019) Online fashion shopping paradox: the role of customer reviews and facebook marketing. Journal of Retailing and Consumer Services, 48. pp. 144-153. ISSN 0969-6989 (doi:https://doi.org/10.1016/j.jretconser.2019.02.017)

service quality

Li, Xinwei, Xu, Mao (Maggie) ORCID: 0000-0003-3455-7731 , Zeng, Wenjuan, Tse, Ying Kei and Chan, Hing Kai (2022) Exploring customer concerns on service quality under the COVID-19 crisis: a social media analytics study from the retail industry. Journal of Retailing and Consumer Services, 70:103157. pp. 1-15. ISSN 0969-6989 (Print), 1873-1384 (Online) (doi:https://doi.org/10.1016/j.jretconser.2022.103157)

SME retail

Arrieta Paredes, Mary-Paz ORCID: 0000-0001-5632-394X , Hallsworth, Alan G. and Coca-Stefaniak, J. Andres ORCID: 0000-0001-5711-519X (2019) Small shop survival – the financial response to a global financial crisis. Journal of Retailing and Consumer Services, 53:101984. ISSN 0969-6989 (doi:https://doi.org/10.1016/j.jretconser.2019.101984)

Social Media

Kawaf, Fatema ORCID: 0000-0002-7089-7816 and Istanbulluoglu, Doga (2019) Online fashion shopping paradox: the role of customer reviews and facebook marketing. Journal of Retailing and Consumer Services, 48. pp. 144-153. ISSN 0969-6989 (doi:https://doi.org/10.1016/j.jretconser.2019.02.017)

social media crisis communication

Li, Xinwei, Xu, Mao (Maggie) ORCID: 0000-0003-3455-7731 , Zeng, Wenjuan, Tse, Ying Kei and Chan, Hing Kai (2022) Exploring customer concerns on service quality under the COVID-19 crisis: a social media analytics study from the retail industry. Journal of Retailing and Consumer Services, 70:103157. pp. 1-15. ISSN 0969-6989 (Print), 1873-1384 (Online) (doi:https://doi.org/10.1016/j.jretconser.2022.103157)

strategic consumers

He, Peng, He, Yong and Zhou, Li ORCID: 0000-0001-7132-5935 (2022) Channel strategies for dual-channel firms to counter strategic consumers. Journal of Retailing and Consumer Services, 70:103180. ISSN 0969-6989 (Print), 1873-1384 (Online) (doi:https://doi.org/10.1016/j.jretconser.2022.103180)

supermarket retailers

Li, Xinwei, Xu, Mao (Maggie) ORCID: 0000-0003-3455-7731 , Zeng, Wenjuan, Tse, Ying Kei and Chan, Hing Kai (2022) Exploring customer concerns on service quality under the COVID-19 crisis: a social media analytics study from the retail industry. Journal of Retailing and Consumer Services, 70:103157. pp. 1-15. ISSN 0969-6989 (Print), 1873-1384 (Online) (doi:https://doi.org/10.1016/j.jretconser.2022.103157)

text-mining

Li, Xinwei, Xu, Mao (Maggie) ORCID: 0000-0003-3455-7731 , Zeng, Wenjuan, Tse, Ying Kei and Chan, Hing Kai (2022) Exploring customer concerns on service quality under the COVID-19 crisis: a social media analytics study from the retail industry. Journal of Retailing and Consumer Services, 70:103157. pp. 1-15. ISSN 0969-6989 (Print), 1873-1384 (Online) (doi:https://doi.org/10.1016/j.jretconser.2022.103157)