A

Arrieta Paredes, Mary-Paz ORCID: https://orcid.org/0000-0001-5632-394X, Hallsworth, Alan G. and Coca-Stefaniak, J. Andres ORCID: https://orcid.org/0000-0001-5711-519X (2019) Small shop survival – the financial response to a global financial crisis. Journal of Retailing and Consumer Services, 53:101984. ISSN 0969-6989 (doi:10.1016/j.jretconser.2019.101984)

D

Duong, Quang ORCID: https://orcid.org/0000-0003-2108-2976, Zhou, Li ORCID: https://orcid.org/0000-0001-7132-5935, Meng, Meng, Le, Thuy An Dang and Nguyen, Duy Tiep (2025) Striking the right balance: customising return policy leniency for managing customer online return proclivity and satisfaction. Journal of Retailing and Consumer Services, 85:104315. ISSN 0969-6989 (Print), 1873-1384 (Online) (doi:10.1016/j.jretconser.2025.104315)

H

He, Peng, He, Yong and Zhou, Li ORCID: https://orcid.org/0000-0001-7132-5935 (2022) Channel strategies for dual-channel firms to counter strategic consumers. Journal of Retailing and Consumer Services, 70:103180. ISSN 0969-6989 (Print), 1873-1384 (Online) (doi:10.1016/j.jretconser.2022.103180)

K

Kawaf, Fatema ORCID: https://orcid.org/0000-0002-7089-7816 and Istanbulluoglu, Doga (2019) Online fashion shopping paradox: the role of customer reviews and facebook marketing. Journal of Retailing and Consumer Services, 48. pp. 144-153. ISSN 0969-6989 (doi:10.1016/j.jretconser.2019.02.017)

L

Li, Xinwei, Xu, Mao (Maggie) ORCID: https://orcid.org/0000-0003-3455-7731, Zeng, Wenjuan, Tse, Ying Kei and Chan, Hing Kai (2022) Exploring customer concerns on service quality under the COVID-19 crisis: a social media analytics study from the retail industry. Journal of Retailing and Consumer Services, 70:103157. pp. 1-15. ISSN 0969-6989 (Print), 1873-1384 (Online) (doi:10.1016/j.jretconser.2022.103157)