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Odelius, Anki, Allan, Helen, Hunter, Billie, Bryan, Karen ORCID: https://orcid.org/0000-0003-0742-1193, Knibb, Wendy and Shawe, Jill (2015) From transformative learning to social change? Using action research to explore and improve informal complaints management in an NHS trust. International Practice Development Journal, 5 (1):5. ISSN 2046-9292 (Print), 2046-9292 (Online)