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Kuenzel, Sven (2010) An examination of trust in online shopping. European Journal of Management, 10 (3). pp. 36-45. ISSN 1555-4015 (Print), 2378-8526 (Online)

Kuenzel, Sven and Katsaris, Nektarios (2011) Cross-cultural differences: An investigation of service failures and service recoveries in hotels. European Journal of Management, 11 (4). pp. 18-29. ISSN 1555-4015 (Print), 2378-8526 (Online)