Ying, Shun, Chan, Jin Hooi ORCID: 0000-0002-6275-9763 and Qi, Xiaoguang (2020) Why are Chinese and North American guests satisfied or dissatisfied with hotels? An application of big data analysis. International Journal of Contemporary Hospitality Management, 32 (10). pp. 3249-3269. ISSN 0959-6119 (doi:https://doi.org/10.1108/IJCHM-02-2020-0129)

Ying, Shun, Wang, Wanfei, Mejia, Cynthia, Wang, Youcheng, Qi, Xiaoguang and Chan, Jin Hooi ORCID: 0000-0002-6275-9763 (2020) Independent travelers’ niche hotel booking motivations: the emergence of a hybrid cultural society. International Journal of Hospitality Management, 89:102573. ISSN 0278-4319 (doi:https://doi.org/10.1016/j.ijhm.2020.102573)