West, Elizabeth, Barron, David N., Reeves, Rachel and Hawkes, Denise (2017) It takes patience and persistence to get negative feedback from patients. [Working Paper] (Unpublished)

Cyhlarova, Eva, Crepaz-Keay, David, Reeves, Rachel, Morgan, Kirsten, Iemmi, Valentina and Knapp, Martin (2015) An evaluation of peer-led self-management training for people with severe psychiatric diagnoses. Journal of Mental Health Training, Education and Practice, 10 (1). pp. 3-13. ISSN 1755-6228 (Print), 2042-8707 (Online) (doi:https://doi.org/10.1108/JMHTEP-08-2014-0020)

Reeves, Rachel and West, Elizabeth (2014) Changes in inpatients' experiences of hospital care in England over a 12-year period: a secondary analysis of national survey data. Journal of Health Services Research and Policy, 20 (3). pp. 131-137. ISSN 1355-8196 (Print), 1758-1060 (Online) (doi:https://doi.org/10.1177/1355819614564256)

Reeves, Rachel and West, Elizabeth (2014) Patient feedback as a way to improve quality of care. British Medical Journal (BMJ), 348 (apr29):g2953. ISSN 0959-8138 (Print), 1756-1833 (Online) (doi:https://doi.org/10.1136/bmj.g2953)

Barron, David N., West, Elizabeth, Reeves, Rachel and Hawkes, Denise ORCID: 0000-0002-7305-3846 (2014) It takes patience and persistence to get negative feedback about patients’ experiences: a secondary analysis of national inpatient survey data. BMC Health Services Research, 14:153. ISSN 1472-6963 (Print), 1472-6963 (Online) (doi:https://doi.org/10.1186/1472-6963-14-153)

Reeves, Rachel, West, Elizabeth and Barron, David (2013) Facilitated patient experience feedback can improve nursing care: a pilot study for a phase III cluster randomised controlled trial. BMC Health Services Research, 13:259. ISSN 1472-6963 (doi:https://doi.org/10.1186/1472-6963-13-259)

Pérotin, Virginie, Zamora, Bernarda, Reeves, Rachel, Bartlett, Will and Allen, Pauline (2013) Does hospital ownership affect patient experience? An investigation into public–private sector differences in England? Journal of Health Economics, 32 (3). pp. 633-646. ISSN 0167-6296 (doi:https://doi.org/10.1016/j.jhealeco.2013.03.003)

Ferns, Terry, West, Elizabeth and Reeves, Rachel (2008) Workplace violence and intentions to quit: results from a survey of London nurses. In: Needham, Ian, Kingma, Mireille, O'Brien-Pallas, Linda, McKenna, Kevin, Tucker, Rick and Oud, Nico, (eds.) Proceedings of the first International Conference on Workplace Violence in the Health Sector: Together, Creating a Safe Work Environment. KAVANAH / Kavanah, Dwingeloo & Oud Consultancy, Amsterdam, The Netherlands, pp. 73-74. ISBN 978-90-5740-0889

Raleigh, Veena S., Irons, Robert, Hawe, Emma, Scobie, Sarah, Cook, Adrian, Reeves, Rachel, Petruckevitch, Ann and Harrison, Juliette (2007) Ethnic variations in the experiences of mental health service users in England: results of a national patient survey programme. The British Journal of Psychiatry, 191 (4). pp. 304-312. ISSN 0007-1250 (Print), 1472-1465 (Online) (doi:https://doi.org/10.1192/bjp.bp.106.032417)

West, Elizabeth, Reeves, Rachel and Barron, David Nicholas (2007) Tied to the job: affective and relational components of nurse retention. Journal of Health Services Research and Policy, 12 (Sup 1). pp. 46-51. ISSN 1355-8196 (Print), 1758-1060 (Online) (doi:https://doi.org/10.1258/135581907780318419)

Reeves, Rachel, West, Elizabeth and Barron, David (2005) The impact of barriers to providing high-quality care on nurses' intentions to leave London hospitals. Journal of Health Services Research & Policy, 10 (1). pp. 5-9. ISSN 1355-8196 (Print), 1758-1060 (Online)