bibliometric analysis

Duong, Quang Huy ORCID: https://orcid.org/0000-0003-2108-2976, Zhou, Li ORCID: https://orcid.org/0000-0001-7132-5935, Meng, Meng, Nguyen, Truong Van, Ieromonachou, Petros ORCID: https://orcid.org/0000-0002-5842-9585 and Nguyen, Duy Tiep (2021) Understanding product returns: a systematic literature review using machine learning and bibliometric analysis. International Journal of Production Economics, 243:108340. ISSN 0925-5273 (Print), 0925-5273 (Online) (doi:10.1016/j.ijpe.2021.108340)

E-commerce

Duong, Quang ORCID: https://orcid.org/0000-0003-2108-2976, Zhou, Li ORCID: https://orcid.org/0000-0001-7132-5935, Meng, Meng, Le, Thuy An Dang and Nguyen, Duy Tiep (2025) Striking the right balance: customising return policy leniency for managing customer online return proclivity and satisfaction. Journal of Retailing and Consumer Services, 85:104315. ISSN 0969-6989 (Print), 1873-1384 (Online) (doi:10.1016/j.jretconser.2025.104315)

framework

Duong, Quang Huy ORCID: https://orcid.org/0000-0003-2108-2976, Zhou, Li ORCID: https://orcid.org/0000-0001-7132-5935, Meng, Meng, Nguyen, Truong Van, Ieromonachou, Petros ORCID: https://orcid.org/0000-0002-5842-9585 and Nguyen, Duy Tiep (2021) Understanding product returns: a systematic literature review using machine learning and bibliometric analysis. International Journal of Production Economics, 243:108340. ISSN 0925-5273 (Print), 0925-5273 (Online) (doi:10.1016/j.ijpe.2021.108340)

leniency dilemma

Duong, Quang ORCID: https://orcid.org/0000-0003-2108-2976, Zhou, Li ORCID: https://orcid.org/0000-0001-7132-5935, Meng, Meng, Le, Thuy An Dang and Nguyen, Duy Tiep (2025) Striking the right balance: customising return policy leniency for managing customer online return proclivity and satisfaction. Journal of Retailing and Consumer Services, 85:104315. ISSN 0969-6989 (Print), 1873-1384 (Online) (doi:10.1016/j.jretconser.2025.104315)

literature review

Duong, Quang Huy ORCID: https://orcid.org/0000-0003-2108-2976, Zhou, Li ORCID: https://orcid.org/0000-0001-7132-5935, Meng, Meng, Nguyen, Truong Van, Ieromonachou, Petros ORCID: https://orcid.org/0000-0002-5842-9585 and Nguyen, Duy Tiep (2021) Understanding product returns: a systematic literature review using machine learning and bibliometric analysis. International Journal of Production Economics, 243:108340. ISSN 0925-5273 (Print), 0925-5273 (Online) (doi:10.1016/j.ijpe.2021.108340)

machine learning

Duong, Quang Huy ORCID: https://orcid.org/0000-0003-2108-2976, Zhou, Li ORCID: https://orcid.org/0000-0001-7132-5935, Meng, Meng, Nguyen, Truong Van, Ieromonachou, Petros ORCID: https://orcid.org/0000-0002-5842-9585 and Nguyen, Duy Tiep (2021) Understanding product returns: a systematic literature review using machine learning and bibliometric analysis. International Journal of Production Economics, 243:108340. ISSN 0925-5273 (Print), 0925-5273 (Online) (doi:10.1016/j.ijpe.2021.108340)

product return behaviour

Duong, Quang ORCID: https://orcid.org/0000-0003-2108-2976, Zhou, Li ORCID: https://orcid.org/0000-0001-7132-5935, Meng, Meng, Le, Thuy An Dang and Nguyen, Duy Tiep (2025) Striking the right balance: customising return policy leniency for managing customer online return proclivity and satisfaction. Journal of Retailing and Consumer Services, 85:104315. ISSN 0969-6989 (Print), 1873-1384 (Online) (doi:10.1016/j.jretconser.2025.104315)

product return intention

Duong, Quang ORCID: https://orcid.org/0000-0003-2108-2976, Zhou, Li ORCID: https://orcid.org/0000-0001-7132-5935, Meng, Meng, Le, Thuy An Dang and Nguyen, Duy Tiep (2025) Striking the right balance: customising return policy leniency for managing customer online return proclivity and satisfaction. Journal of Retailing and Consumer Services, 85:104315. ISSN 0969-6989 (Print), 1873-1384 (Online) (doi:10.1016/j.jretconser.2025.104315)

product returns

Duong, Quang Huy ORCID: https://orcid.org/0000-0003-2108-2976, Zhou, Li ORCID: https://orcid.org/0000-0001-7132-5935, Meng, Meng, Nguyen, Truong Van, Ieromonachou, Petros ORCID: https://orcid.org/0000-0002-5842-9585 and Nguyen, Duy Tiep (2021) Understanding product returns: a systematic literature review using machine learning and bibliometric analysis. International Journal of Production Economics, 243:108340. ISSN 0925-5273 (Print), 0925-5273 (Online) (doi:10.1016/j.ijpe.2021.108340)

return policy

Duong, Quang ORCID: https://orcid.org/0000-0003-2108-2976, Zhou, Li ORCID: https://orcid.org/0000-0001-7132-5935, Meng, Meng, Le, Thuy An Dang and Nguyen, Duy Tiep (2025) Striking the right balance: customising return policy leniency for managing customer online return proclivity and satisfaction. Journal of Retailing and Consumer Services, 85:104315. ISSN 0969-6989 (Print), 1873-1384 (Online) (doi:10.1016/j.jretconser.2025.104315)

satisfaction

Duong, Quang ORCID: https://orcid.org/0000-0003-2108-2976, Zhou, Li ORCID: https://orcid.org/0000-0001-7132-5935, Meng, Meng, Le, Thuy An Dang and Nguyen, Duy Tiep (2025) Striking the right balance: customising return policy leniency for managing customer online return proclivity and satisfaction. Journal of Retailing and Consumer Services, 85:104315. ISSN 0969-6989 (Print), 1873-1384 (Online) (doi:10.1016/j.jretconser.2025.104315)

topic modelling

Duong, Quang Huy ORCID: https://orcid.org/0000-0003-2108-2976, Zhou, Li ORCID: https://orcid.org/0000-0001-7132-5935, Meng, Meng, Nguyen, Truong Van, Ieromonachou, Petros ORCID: https://orcid.org/0000-0002-5842-9585 and Nguyen, Duy Tiep (2021) Understanding product returns: a systematic literature review using machine learning and bibliometric analysis. International Journal of Production Economics, 243:108340. ISSN 0925-5273 (Print), 0925-5273 (Online) (doi:10.1016/j.ijpe.2021.108340)