Items where Author is "Makanyeza, Charles"

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Africa attitude toward entrepreneurship behavioural intentions Black Friday calculative commitment challenges collateral consumer action consumer attitude consumer intention consumer protection consumer rights consumer rights awareness consumerism Covid-19 customer loyalty customer value delight delight affective commitment delivery skills digital financial inclusion digital services entrepreneurial ability entrepreneurial intentions entrepreneurial self-efficacy financial education financial exclusion financial inclusion financial institutions financial literacy Generation Y customers inclusive development income inequality interoperability joy knowledge of consumer rights loyalty mobile money perceived access to finance perceived employee service delivery skills perceived value policy policymakers poverty poverty alleviation referral intention regulatory framework rural communities SADC service quality surprise social convenience social Influence socio-economic transformation Southern African development community surprise Sustainable Development Goals trust youth youth empowerment

Number of items: 81.

Africa

Svotwa, Tendai Douglas, Makanyeza, Charles and Wealth, Eukeria (2023) Chapter 10. Financial inclusion and the socio-economic agenda in Africa: evidence from Botswana, Namibia, South Africa and Zimbabwe. In: Chitimira, Howard Tafara and Warikandwa, Tapiwa Victor, (eds.) Promoting and Prioritising Financial Inclusion in Southern Africa: A contemporary law and economics perspective. Juta, Cape Town, pp. 291-319. ISBN 978-1485150169; 978-1485150510

attitude toward entrepreneurship

Svotwa, Tendai Douglas, Jaiyeoba, Olumide, Roberts-Lombard, Mornay and Makanyeza, Charles (2022) Perceived access to finance, entrepreneurial self-efficacy, attitude toward entrepreneurship, entrepreneurial ability and entrepreneurial intentions: a Botswana youth perspective. SAGE Open, 12 (2). pp. 1-18. ISSN 2158-2440 (Online) (doi:10.1177/21582440221096437)

behavioural intentions

Jaiyeoba, Olumide, Makanyeza, Charles, Roberts-Lombard, Mornay and Svotwa, Tendai Douglas (2025) Antecedents and outcome of customer delight in the banking industry in Botswana. Journal of Contemporary Management, 22 (1). pp. 26-50. ISSN 1815-7440 (doi:10.35683/jcman1098.281)

Black Friday

Jaiyeoba, Olumide, Svotwa, Tendai Douglas and Makanyeza, Charles (2020) Black Friday shopping behaviour among generation Y consumers in Botswana: an application of the stimulus-organism response theory. African Journal of Business and Economic Research, 15 (4). pp. 45-69. ISSN 1750-4554 (Print), 1750-4562 (Online) (doi:10.31920/1750-4562/2020/v15n4a3)

calculative commitment

Roberts-Lombard, Mornay, Makanyeza, Charles, Jaiyeoba, Olumide and Svotwa, Tendai Douglas (2024) Revisiting the delight-loyalty link in a retail banking context-an emerging marketing perspective. African Journal of Economic and Management Studies. ISSN 2040-0705 (doi:10.1108/AJEMS-06-2023-0211)

challenges

Makanyeza, Charles, Wealth, Eukeria and Svotwa, Tendai Douglas (2023) Financial inclusion challenges and prospects during the Covid-19 pandemic: insights from Botswana, Namibia, South Africa and Zimbabwe. In: Chitimira, Howard and Warikandwa, Tapiwa Victor, (eds.) Financial Inclusion and Digital Transformation Regulatory Practices In Selected SADC Countries. Ius Gentium: Comparative Perspectives on Law and Justice 106. Ius Gentium: Comparative Perspectives on Law and Justice (106). Springer, Switzerland, pp. 275-287. ISBN 978-3031238635 (doi:10.1007/978-3-031-23863-5_13)

collateral

Svotwa, Tendai Douglas, Makanyeza, Charles and Wealth, Eukeria (2023) Advancing financial inclusion for women in Botswana, Namibia, South Africa and Zimbabwe. In: Chitimira, Howard and Warikandwa, Tapiwa Victor, (eds.) Financial Inclusion Regulatory Practices in SADC: Addressing Prospects and Challenges in the 21st Century. Routledge Studies on Law in Africa . Routledge - Taylor & Francis, Abington, Oxon; London; New York, pp. 128-145. ISBN 978-1003369400; 978-1032439150; 978-1032439167; 1032439157 (doi:10.4324/9781003369400-8)

consumer action

Makanyeza, Charles, Svotwa, Tendai and Jaiyeoba, Olumide (2021) The effect of consumer rights awareness on attitude and purchase intention in the hotel industry: moderating role of demographic characteristics. Cogent Business and Management, 8 (1):1898301. pp. 1-18. ISSN 2331-1975 (Online) (doi:10.1080/23311975.2021.1898301)

consumer attitude

consumer intention

consumer protection

Makanyeza, Charles, Svotwa, Tendai Douglas and Wealth, Eukeria (2023) Chapter 6. Consumer protection and financial literacy: insights from Botswana, Namibia, South Africa and Zimbabwe. In: Chitimira, Howard Tafara and Warikandwa, Tapiwa Victor, (eds.) Promoting and Prioritising Financial Inclusion in Southern Africa, A Contemporary Law and Economics Perspective. Juta, Cape Town, pp. 153-183. ISBN 978-1485150169; 978-1485150510

consumer rights

consumer rights awareness

consumerism

Covid-19

customer loyalty

customer value

delight

Svotwa, Tendai Douglas, Makanyeza, Charles, Mornay, Roberts-Lombard and Jaiyeoba, Olumide (2023) A relationship marketing perspective on delight, its antecedents and outcomes in a banking context. European Business Review, 35 (3). pp. 306-336. ISSN 0955-534X (Online) (doi:10.1108/EBR-09-2022-0170)

delight affective commitment

delivery skills

digital financial inclusion

Svotwa, Tendai Douglas, Makanyeza, Charles and Wealth, Eukeria (2023) Exploring digital financial inclusion strategies for urban and rural communities in Botswana, Namibia, South Africa and Zimbabwe. In: Chitimira, Howard and Warikandwa, Tapiwa Victor, (eds.) Financial Inclusion and Digital Transformation Regulatory Practices In Selected SADC Countries Ius Gentium: Perspectives on Law and Justice 106. us Gentium: Comparative Perspectives on Law and Justice (IUSGENT, volume 106), 106 (106). Springer, Cham, Switzerland, pp. 161-179. ISBN 978-3031238635; 978-3031238659; 978-3031238628 (doi:10.1007/978-3-031-23863-5_8)

digital services

entrepreneurial ability

entrepreneurial intentions

entrepreneurial self-efficacy

financial education

Wealth, Eukeria, Svotwa, Tendai Douglas and Makanyeza, Charles (2023) Impact of financial education literacy and financial inclusion in Namibia. In: Chitimira, Howard and Warikandwa, Victor Tapiwa, (eds.) Financial Inclusion Regulatory Practices in SADC: Addressing Prospects and Challenges in the 21st Century. Routledge Studies on Law in Africa . Routledge - Taylor & Francis, Abington, Oxon; London; New York, pp. 76-89. ISBN 978-1003369400; 978-1032439150; 978-1032439167; 1032439157 (doi:10.4324/9781003369400-5)

financial exclusion

financial inclusion

Makanyeza, Charles, Wealth, Eukeria and Svotwa, Tendai (2023) Chapter 13. Financial Inclusion as a strategy to alleviate poverty and income inequality: insights from Botswana, Namibia, South Africa and Zimbabwe. In: Chitimira, Howard Tafara and Warikandwa, Tapiwa Victor, (eds.) Promoting and Prioritising Financial Inclusion in Southern Africa, A Contemporary Law and Economics Perspective. Juta, Cape Town, pp. 377-402. ISBN 978-1485150169; 978-1485150510

Wealth, Eukeria, Makanyeza, Charles and Svotwa, Tendai Douglas (2023) Chapter 3. Challenges and prospects of mobile money in promoting financial inclusion in Botswana, Namibia, South Africa and Zimbabwe. In: Chitimira, Howard Tafara and Warikandwa, Tapiwa Victor, (eds.) Promoting and Prioritising Financial Inclusion in Southern Africa, A Contemporary Law and Economics Perspective. Juta, Cape Town, pp. 77-105. ISBN 978-1485150169; 978-1485150510

Wealth, Eukeria, Svotwa, Tendai Douglas and Makanyeza, Charles (2023) Financial inclusion and youth empowerment in Botswana, Namibia, South Africa and Zimbabwe. In: Chitimira, Howard and Warikandwa, Victor Tapiwa, (eds.) Financial Inclusion Regulatory Practices in SADC: Addressing Prospects and Challenges in the 21st Century. Routledge Studies on Law in Africa . Routledge, Abington, Oxon; London; New York, pp. 208-223. ISBN 978-1003369400; 978-1032439150; 978-1032439167; 1032439157 (doi:10.4324/9781003369400-12)

Svotwa, Tendai Douglas, Wealth, Eukeria and Makanyeza, Charles (2023) Policy and regulatory frameworks for financial inclusion in South Africa, Botswana, Namibia and Zimbabwe. In: Chitimira, Howard and Warikandwa, Tapiwa Victor, (eds.) Financial Inclusion and Digital Transformation Regulatory Practices in Selected SADC Countries. Ius Gentium: Comparative Perspectives on Law and Justice (IUSGENT, volume 106), 106 . Springer, Cham, Switzerland, pp. 351-374. ISBN 978-3031238635; 978-3031238659; 978-3031238628 (doi:10.1007/978-3-031-23863-5_16)