Roberts-Lombard, Mornay, Makanyeza, Charles, Jaiyeoba, Olumide and Svotwa, Tendai Douglas (2024) Revisiting the delight-loyalty link in a retail banking context-an emerging marketing perspective. African Journal of Economic and Management Studies. ISSN 2040-0705 (doi:10.1108/AJEMS-06-2023-0211)

Svotwa, Tendai Douglas, Makanyeza, Charles and Wealth, Eukeria (2023) Advancing financial inclusion for women in Botswana, Namibia, South Africa and Zimbabwe. In: Chitimira, Howard and Warikandwa, Tapiwa Victor, (eds.) Financial Inclusion Regulatory Practices in SADC: Addressing Prospects and Challenges in the 21st Century. Routledge Studies on Law in Africa . Routledge - Taylor & Francis, Abington, Oxon; London; New York, pp. 128-145. ISBN 978-1003369400; 978-1032439150; 978-1032439167; 1032439157 (doi:10.4324/9781003369400-8)

Wealth, Eukeria, Svotwa, Tendai Douglas and Makanyeza, Charles (2023) Financial inclusion and youth empowerment in Botswana, Namibia, South Africa and Zimbabwe. In: Chitimira, Howard and Warikandwa, Victor Tapiwa, (eds.) Financial Inclusion Regulatory Practices in SADC: Addressing Prospects and Challenges in the 21st Century. Routledge Studies on Law in Africa . Routledge, Abington, Oxon; London; New York, pp. 208-223. ISBN 978-1003369400; 978-1032439150; 978-1032439167; 1032439157 (doi:10.4324/9781003369400-12)

Wealth, Eukeria, Svotwa, Tendai Douglas and Makanyeza, Charles (2023) Impact of financial education literacy and financial inclusion in Namibia. In: Chitimira, Howard and Warikandwa, Victor Tapiwa, (eds.) Financial Inclusion Regulatory Practices in SADC: Addressing Prospects and Challenges in the 21st Century. Routledge Studies on Law in Africa . Routledge - Taylor & Francis, Abington, Oxon; London; New York, pp. 76-89. ISBN 978-1003369400; 978-1032439150; 978-1032439167; 1032439157 (doi:10.4324/9781003369400-5)

Svotwa, Tendai Douglas, Makanyeza, Charles, Mornay, Roberts-Lombard and Jaiyeoba, Olumide (2023) A relationship marketing perspective on delight, its antecedents and outcomes in a banking context. European Business Review, 35 (3). pp. 306-336. ISSN 0955-534X (Online) (doi:10.1108/EBR-09-2022-0170)

Makanyeza, Charles, Wealth, Eukeria and Svotwa, Tendai Douglas (2023) Financial inclusion challenges and prospects during the Covid-19 pandemic: insights from Botswana, Namibia, South Africa and Zimbabwe. In: Chitimira, Howard and Warikandwa, Tapiwa Victor, (eds.) Financial Inclusion and Digital Transformation Regulatory Practices In Selected SADC Countries. Ius Gentium: Comparative Perspectives on Law and Justice 106. Ius Gentium: Comparative Perspectives on Law and Justice (106). Springer, Switzerland, pp. 275-287. ISBN 978-3031238635 (doi:10.1007/978-3-031-23863-5_13)

Svotwa, Tendai Douglas, Makanyeza, Charles and Wealth, Eukeria (2023) Exploring digital financial inclusion strategies for urban and rural communities in Botswana, Namibia, South Africa and Zimbabwe. In: Chitimira, Howard and Warikandwa, Tapiwa Victor, (eds.) Financial Inclusion and Digital Transformation Regulatory Practices In Selected SADC Countries Ius Gentium: Perspectives on Law and Justice 106. us Gentium: Comparative Perspectives on Law and Justice (IUSGENT, volume 106), 106 (106). Springer, Cham, Switzerland, pp. 161-179. ISBN 978-3031238635; 978-3031238659; 978-3031238628 (doi:10.1007/978-3-031-23863-5_8)

Svotwa, Tendai Douglas, Wealth, Eukeria and Makanyeza, Charles (2023) Policy and regulatory frameworks for financial inclusion in South Africa, Botswana, Namibia and Zimbabwe. In: Chitimira, Howard and Warikandwa, Tapiwa Victor, (eds.) Financial Inclusion and Digital Transformation Regulatory Practices in Selected SADC Countries. Ius Gentium: Comparative Perspectives on Law and Justice (IUSGENT, volume 106), 106 . Springer, Cham, Switzerland, pp. 351-374. ISBN 978-3031238635; 978-3031238659; 978-3031238628 (doi:10.1007/978-3-031-23863-5_16)

Svotwa, Tendai Douglas, Jaiyeoba, Olumide, Roberts-Lombard, Mornay and Makanyeza, Charles (2022) Perceived access to finance, entrepreneurial self-efficacy, attitude toward entrepreneurship, entrepreneurial ability and entrepreneurial intentions: a Botswana youth perspective. SAGE Open, 12 (2). pp. 1-18. ISSN 2158-2440 (Online) (doi:10.1177/21582440221096437)

Makanyeza, Charles, Svotwa, Tendai and Jaiyeoba, Olumide (2021) The effect of consumer rights awareness on attitude and purchase intention in the hotel industry: moderating role of demographic characteristics. Cogent Business and Management, 8 (1):1898301. pp. 1-18. ISSN 2331-1975 (Online) (doi:10.1080/23311975.2021.1898301)

Jaiyeoba, Olumide, Svotwa, Tendai Douglas and Makanyeza, Charles (2020) Black Friday shopping behaviour among generation Y consumers in Botswana: an application of the stimulus-organism response theory. African Journal of Business and Economic Research, 15 (4). pp. 45-69. ISSN 1750-4554 (Print), 1750-4562 (Online) (doi:10.31920/1750-4562/2020/v15n4a3)