Action research

Odelius, Anki, Allan, Helen, Hunter, Billie, Bryan, Karen ORCID: https://orcid.org/0000-0003-0742-1193, Knibb, Wendy and Shawe, Jill (2015) From transformative learning to social change? Using action research to explore and improve informal complaints management in an NHS trust. International Practice Development Journal, 5 (1):5. ISSN 2046-9292 (Print), 2046-9292 (Online)

Allan, Helen T, Odelius, Ann Christine, Hunter, Billie J, Bryan, Karen ORCID: https://orcid.org/0000-0003-0742-1193, Knibb, Wendy, Shawe, Jill and Gallagher, Ann (2015) Supporting staff to respond effectively to informal complaints : findings from an action research study. Journal Of Clinical Nursing, 24 (15-16). pp. 2106-2114. ISSN 0962-1067 (Print), 1365-2702 (Online) (doi:10.1111/jocn.12770)

Allan, Helen T, Odelius, Anki, Hunter, Billie J, Bryan, Karen ORCID: https://orcid.org/0000-0003-0742-1193, Knibb, Wendy and Shawe, Jill (2015) Gatekeeping access to the midwifery unit: managing complaints by bending the rules. Health, 19 (6). pp. 652-669. ISSN 1363-4593 (Print), 1461-7196 (Online) (doi:10.1177/1363459314567791)

care homes

Gage, Heather, Knibb, Wendy, Evans, Joanne, Williams, Peter, Rickman, Neil and Bryan, Karen ORCID: https://orcid.org/0000-0003-0742-1193 (2009) Why are some care homes better than others? An empirical study of the factors associated with quality of care for older people in residential homes in Surrey, England. Health and Social Care in the Community, 17 (6). pp. 599-609. ISSN 0966-0410 (Print), 1365-2524 (Online) (doi:10.1111/j.1365-2524.2009.00861.x)

health care complaints

Allan, Helen T, Odelius, Ann Christine, Hunter, Billie J, Bryan, Karen ORCID: https://orcid.org/0000-0003-0742-1193, Knibb, Wendy, Shawe, Jill and Gallagher, Ann (2015) Supporting staff to respond effectively to informal complaints : findings from an action research study. Journal Of Clinical Nursing, 24 (15-16). pp. 2106-2114. ISSN 0962-1067 (Print), 1365-2702 (Online) (doi:10.1111/jocn.12770)

healthcare complaints

Odelius, Anki, Allan, Helen, Hunter, Billie, Bryan, Karen ORCID: https://orcid.org/0000-0003-0742-1193, Knibb, Wendy and Shawe, Jill (2015) From transformative learning to social change? Using action research to explore and improve informal complaints management in an NHS trust. International Practice Development Journal, 5 (1):5. ISSN 2046-9292 (Print), 2046-9292 (Online)

maternity care

Allan, Helen T, Odelius, Anki, Hunter, Billie J, Bryan, Karen ORCID: https://orcid.org/0000-0003-0742-1193, Knibb, Wendy and Shawe, Jill (2015) Gatekeeping access to the midwifery unit: managing complaints by bending the rules. Health, 19 (6). pp. 652-669. ISSN 1363-4593 (Print), 1461-7196 (Online) (doi:10.1177/1363459314567791)

midwifery care complaints

Allan, Helen T, Odelius, Ann Christine, Hunter, Billie J, Bryan, Karen ORCID: https://orcid.org/0000-0003-0742-1193, Knibb, Wendy, Shawe, Jill and Gallagher, Ann (2015) Supporting staff to respond effectively to informal complaints : findings from an action research study. Journal Of Clinical Nursing, 24 (15-16). pp. 2106-2114. ISSN 0962-1067 (Print), 1365-2702 (Online) (doi:10.1111/jocn.12770)

nursing care complaints

Allan, Helen T, Odelius, Ann Christine, Hunter, Billie J, Bryan, Karen ORCID: https://orcid.org/0000-0003-0742-1193, Knibb, Wendy, Shawe, Jill and Gallagher, Ann (2015) Supporting staff to respond effectively to informal complaints : findings from an action research study. Journal Of Clinical Nursing, 24 (15-16). pp. 2106-2114. ISSN 0962-1067 (Print), 1365-2702 (Online) (doi:10.1111/jocn.12770)

older people

Gage, Heather, Knibb, Wendy, Evans, Joanne, Williams, Peter, Rickman, Neil and Bryan, Karen ORCID: https://orcid.org/0000-0003-0742-1193 (2009) Why are some care homes better than others? An empirical study of the factors associated with quality of care for older people in residential homes in Surrey, England. Health and Social Care in the Community, 17 (6). pp. 599-609. ISSN 0966-0410 (Print), 1365-2524 (Online) (doi:10.1111/j.1365-2524.2009.00861.x)

organisation of health services

Allan, Helen T, Odelius, Anki, Hunter, Billie J, Bryan, Karen ORCID: https://orcid.org/0000-0003-0742-1193, Knibb, Wendy and Shawe, Jill (2015) Gatekeeping access to the midwifery unit: managing complaints by bending the rules. Health, 19 (6). pp. 652-669. ISSN 1363-4593 (Print), 1461-7196 (Online) (doi:10.1177/1363459314567791)

patient complaints

Odelius, Anki, Allan, Helen, Hunter, Billie, Bryan, Karen ORCID: https://orcid.org/0000-0003-0742-1193, Knibb, Wendy and Shawe, Jill (2015) From transformative learning to social change? Using action research to explore and improve informal complaints management in an NHS trust. International Practice Development Journal, 5 (1):5. ISSN 2046-9292 (Print), 2046-9292 (Online)

Allan, Helen T, Odelius, Ann Christine, Hunter, Billie J, Bryan, Karen ORCID: https://orcid.org/0000-0003-0742-1193, Knibb, Wendy, Shawe, Jill and Gallagher, Ann (2015) Supporting staff to respond effectively to informal complaints : findings from an action research study. Journal Of Clinical Nursing, 24 (15-16). pp. 2106-2114. ISSN 0962-1067 (Print), 1365-2702 (Online) (doi:10.1111/jocn.12770)

social change

Odelius, Anki, Allan, Helen, Hunter, Billie, Bryan, Karen ORCID: https://orcid.org/0000-0003-0742-1193, Knibb, Wendy and Shawe, Jill (2015) From transformative learning to social change? Using action research to explore and improve informal complaints management in an NHS trust. International Practice Development Journal, 5 (1):5. ISSN 2046-9292 (Print), 2046-9292 (Online)

transformative learning

Odelius, Anki, Allan, Helen, Hunter, Billie, Bryan, Karen ORCID: https://orcid.org/0000-0003-0742-1193, Knibb, Wendy and Shawe, Jill (2015) From transformative learning to social change? Using action research to explore and improve informal complaints management in an NHS trust. International Practice Development Journal, 5 (1):5. ISSN 2046-9292 (Print), 2046-9292 (Online)