Article

Odelius, Anki, Allan, Helen, Hunter, Billie, Bryan, Karen ORCID: https://orcid.org/0000-0003-0742-1193, Knibb, Wendy and Shawe, Jill (2015) From transformative learning to social change? Using action research to explore and improve informal complaints management in an NHS trust. International Practice Development Journal, 5 (1):5. ISSN 2046-9292 (Print), 2046-9292 (Online)

Allan, Helen T, Odelius, Ann Christine, Hunter, Billie J, Bryan, Karen ORCID: https://orcid.org/0000-0003-0742-1193, Knibb, Wendy, Shawe, Jill and Gallagher, Ann (2015) Supporting staff to respond effectively to informal complaints : findings from an action research study. Journal Of Clinical Nursing, 24 (15-16). pp. 2106-2114. ISSN 0962-1067 (Print), 1365-2702 (Online) (doi:10.1111/jocn.12770)

Allan, Helen T, Odelius, Anki, Hunter, Billie J, Bryan, Karen ORCID: https://orcid.org/0000-0003-0742-1193, Knibb, Wendy and Shawe, Jill (2015) Gatekeeping access to the midwifery unit: managing complaints by bending the rules. Health, 19 (6). pp. 652-669. ISSN 1363-4593 (Print), 1461-7196 (Online) (doi:10.1177/1363459314567791)

Gage, Heather, Knibb, Wendy, Evans, Joanne, Williams, Peter, Rickman, Neil and Bryan, Karen ORCID: https://orcid.org/0000-0003-0742-1193 (2009) Why are some care homes better than others? An empirical study of the factors associated with quality of care for older people in residential homes in Surrey, England. Health and Social Care in the Community, 17 (6). pp. 599-609. ISSN 0966-0410 (Print), 1365-2524 (Online) (doi:10.1111/j.1365-2524.2009.00861.x)