Article

Roberts-Lombard, Mornay, Makanyeza, Charles, Jaiyeoba, Olumide and Svotwa, Tendai Douglas (2024) Revisiting the delight-loyalty link in a retail banking context-an emerging marketing perspective. African Journal of Economic and Management Studies. ISSN 2040-0705 (doi:https://doi.org/10.1108/AJEMS-06-2023-0211)

Svotwa, Tendai Douglas, Makanyeza, Charles, Mornay, Roberts-Lombard and Jaiyeoba, Olumide (2023) A relationship marketing perspective on delight, its antecedents and outcomes in a banking context. European Business Review, 35 (3). pp. 306-336. ISSN 0955-534X (Online) (doi:https://doi.org/10.1108/EBR-09-2022-0170)

Svotwa, Tendai Douglas, Jaiyeoba, Olumide, Roberts-Lombard, Mornay and Makanyeza, Charles (2022) Perceived access to finance, entrepreneurial self-efficacy, attitude toward entrepreneurship, entrepreneurial ability and entrepreneurial intentions: a Botswana youth perspective. SAGE Open, 12 (2). pp. 1-18. ISSN 2158-2440 (Online) (doi:https://doi.org/10.1177/21582440221096437)

Marandu, Edward, Mathew, Ivy Rose, Svotwa, Tendai Douglas, Machera, Robert and Jaiyeoba, Olumide (2022) Predicting students' intention to continue online learning post COVID-19 pandemic: extension of the unified theory of acceptance and usage of technology. Journal of Applied Research in Higher Education, 15 (3). pp. 681-697. ISSN 1758-1184 (Print), 2050-7003 (Online) (doi:https://doi.org/10.1108/JARHE-02-2022-0061)

Makanyeza, Charles, Svotwa, Tendai and Jaiyeoba, Olumide (2021) The effect of consumer rights awareness on attitude and purchase intention in the hotel industry: moderating role of demographic characteristics. Cogent Business and Management, 8 (1):1898301. pp. 1-18. ISSN 2331-1975 (Online) (doi:https://doi.org/10.1080/23311975.2021.1898301)

Jaiyeoba, Olumide, Svotwa, Tendai Douglas and Roberts-Lombard, Mornay (2020) Precursors and outcome of customer satisfaction/ delight in business-to-consumer relationships in Botswana. South African Journal of Business Management, 51 (1):a1809. pp. 1-11. ISSN 2078-5976 (Online) (doi:https://doi.org/10.4102/sajbm.v51i1.1809)

Svotwa, Tendai Douglas, Roberts-Lombard, Mornay and Jaiyeoba, Olumide (2020) Black Friday rituals, customer perceived value and loyalty among young adult consumers in South Africa: a Stimulus- Organism Response perspective. Cogent Business and Management, 7 (1):1793523. pp. 1-14. ISSN 2331-1975 (Online) (doi:https://doi.org/10.1080/23311975.2020.1793523)

Jaiyeoba, Olumide, Svotwa, Tendai Douglas and Makanyeza, Charles (2020) Black Friday shopping behaviour among generation Y consumers in Botswana: an application of the stimulus-organism response theory. African Journal of Business and Economic Research, 15 (4). pp. 45-69. ISSN 1750-4554 (Print), 1750-4562 (Online) (doi:https://doi.org/10.31920/1750-4562/2020/v15n4a3)

Conference Proceedings

Kapambwe, Moono, Jaiyeoba, Olumide, Svotwa, Tendai Douglas and Roberts-Lombard, Mornay (2022) Antecedents and outcome of innovative practices among small and medium enterprise service firms in Botswana. In: IBC 2021: 14th International Business Conference (IBC) Proceedings. North-West University, Potchefstroom, South Africa, pp. 342-357. ISBN 978-0620959339

Svotwa, Tendai Douglas, Roberts-Lombard, Mornay and Jaiyeoba, Olumide (2019) Predicting entrepreneurial intentions from entrepreneurial self-efficacy and entrepreneurs’ personal characteristics: a Botswana perspective. In: International Conference on Business and Management Dynamics (ICBMD-2019). Managing business competitiveness in times of globalization . Cape Peninsula University of Technology, Cape Town, South Africa, pp. 384-396. ISBN 978-1928396178