Article

Li, Xinwei, Xu, Mao (Maggie) ORCID: https://orcid.org/0000-0003-3455-7731, Zeng, Wenjuan, Tse, Ying Kei and Chan, Hing Kai (2022) Exploring customer concerns on service quality under the COVID-19 crisis: a social media analytics study from the retail industry. Journal of Retailing and Consumer Services, 70:103157. pp. 1-15. ISSN 0969-6989 (Print), 1873-1384 (Online) (doi:10.1016/j.jretconser.2022.103157)