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Items where Author is "Chan, Hing Kai"

Items where Author is "Chan, Hing Kai"

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Li, Xinwei, Xu, Mao (Maggie) ORCID: 0000-0003-3455-7731 , Zeng, Wenjuan, Tse, Ying Kei and Chan, Hing Kai (2022) Exploring customer concerns on service quality under the COVID-19 crisis: a social media analytics study from the retail industry. Journal of Retailing and Consumer Services, 70:103157. pp. 1-15. ISSN 0969-6989 (Print), 1873-1384 (Online) (doi:https://doi.org/10.1016/j.jretconser.2022.103157)

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