Article

Lin, Yong ORCID: https://orcid.org/0000-0001-7118-2946, Luo, Jing ORCID: https://orcid.org/0009-0004-7818-4396, Cai, Shuqin, Ma, Shihua and Rong, Ke (2016) Exploring the service quality in the e-commerce context: A triadic view. Industrial Management & Data Systems, 116 (3). pp. 388-415. ISSN 0263-5577 (doi:10.1108/IMDS-04-2015-0116)

Conference Proceedings

Lin, Yong ORCID: https://orcid.org/0000-0001-7118-2946, Luo, Jing ORCID: https://orcid.org/0009-0004-7818-4396, Zhou, Li ORCID: https://orcid.org/0000-0001-7132-5935, Ieromonachou, Petros ORCID: https://orcid.org/0000-0002-5842-9585, Huang, Lin, Cai, Shuqin and Ma, Shihua (2014) The impacts of service quality and customer satisfaction in the e-commerce context. In: 11th International Conference on Service Systems and Service Management (ICSSSM) 2014. IEEE, Piscataway, NJ US. ISBN 9781479931330 (doi:10.1109/ICSSSM.2014.6874093)