Lin, Yong ORCID: 0000-0001-7118-2946 , Luo, Jing ORCID: 0009-0004-7818-4396 , Cai, Shuqin, Ma, Shihua and Rong, Ke (2016) Exploring the service quality in the e-commerce context: A triadic view. Industrial Management & Data Systems, 116 (3). pp. 388-415. ISSN 0263-5577 (doi:https://doi.org/10.1108/IMDS-04-2015-0116)

Lin, Yong ORCID: 0000-0001-7118-2946 , Luo, Jing ORCID: 0009-0004-7818-4396 , Zhou, Li ORCID: 0000-0001-7132-5935 , Ieromonachou, Petros ORCID: 0000-0002-5842-9585 , Huang, Lin, Cai, Shuqin and Ma, Shihua (2014) The impacts of service quality and customer satisfaction in the e-commerce context. In: 11th International Conference on Service Systems and Service Management (ICSSSM) 2014. IEEE, Piscataway, NJ US. ISBN 9781479931330 (doi:https://doi.org/10.1109/ICSSSM.2014.6874093)