Lin, Yong ORCID: https://orcid.org/0000-0001-7118-2946, Luo, Jing ORCID: https://orcid.org/0009-0004-7818-4396, Cai, Shuqin, Ma, Shihua and Rong, Ke (2016) Exploring the service quality in the e-commerce context: A triadic view. Industrial Management & Data Systems, 116 (3). pp. 388-415. ISSN 0263-5577 (doi:10.1108/IMDS-04-2015-0116)

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