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Items where Author is "Antony, Jiju"

Items where Author is "Antony, Jiju"

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bibliometrics customer satisfaction global hospitality hospitality industry hospitality management Lean Industry 4.0 process excellence qualitative survey quality service quality Six Sigma tourism
Number of items: 13.

bibliometrics

Kokkranikal, Jithendran ORCID logoORCID: https://orcid.org/0000-0003-0103-562X, Shyju, P.I, Singh, Kunawar, Bharadwaj, Rahul, Rai, Somesh and Antony, Jiju (2021) Service quality and customer satisfaction in hospitality, leisure, sport and tourism: an assessment of research in Web of Science. Journal of Quality Assurance in Hospitality & Tourism. pp. 1-27. ISSN 1528008X (Print), 1528-0098 (Online) (doi:10.1080/1528008X.2021.2012735)

customer satisfaction

Kokkranikal, Jithendran ORCID logoORCID: https://orcid.org/0000-0003-0103-562X, Shyju, P.I, Singh, Kunawar, Bharadwaj, Rahul, Rai, Somesh and Antony, Jiju (2021) Service quality and customer satisfaction in hospitality, leisure, sport and tourism: an assessment of research in Web of Science. Journal of Quality Assurance in Hospitality & Tourism. pp. 1-27. ISSN 1528008X (Print), 1528-0098 (Online) (doi:10.1080/1528008X.2021.2012735)

global

Hines, Peter, Tortorella, Guilherme Luz, Antony, Jiju, Romero, David, Walsh, Aidan, Taylor, Darrin, Alves, Anabela Carvalho, Bertolini, Massimo, Caiado, Rodrigo, Demeter, Krisztina, Dinis-Carvalho, José, Ferreira, Luís Pinto, Fettermann, Diego, Filho, Moacir Godinho, Gaiardelli, Paolo, Howe, Graham, Inan, Guven Gurkan, Kumar, Maneesh, Le, Chi Hieu ORCID logoORCID: https://orcid.org/0000-0002-5168-2297, Magnani, Florian, Maqueira, Juan Manuel, Mula, Josefa, Packianather, Michael, Peças, Paulo, Pereira, Maria Teresa Ribeiro, Powell, Daryl, Prashar, Anupama, Rehman, Masood Ur, Vieira De Sá, José Carlos, Saabye, Henrik, Erol, Selim, Teixeira, Leonor and Zak, Helen (2025) A global industrial perspective on Lean Industry 4.0: a qualitative wide-angle lens approach. Production Planning and Control. ISSN 0953-7287 (Print), 1366-5871 (Online) (In Press) (doi:10.1080/09537287.2025.2509143)

hospitality

Kokkranikal, Jithendran ORCID logoORCID: https://orcid.org/0000-0003-0103-562X, Shyju, P.I, Singh, Kunawar, Bharadwaj, Rahul, Rai, Somesh and Antony, Jiju (2021) Service quality and customer satisfaction in hospitality, leisure, sport and tourism: an assessment of research in Web of Science. Journal of Quality Assurance in Hospitality & Tourism. pp. 1-27. ISSN 1528008X (Print), 1528-0098 (Online) (doi:10.1080/1528008X.2021.2012735)

hospitality industry

Kokkranikal, Jithendran ORCID logoORCID: https://orcid.org/0000-0003-0103-562X, Antony, Jiju, Kosgi, Hasib and Losekoot, Erwin (2013) Barriers and challenges in the application of Six Sigma in the hospitality industry: Some observations and findings. International Journal of Productivity and Perfomance Management, 6 (3). pp. 317-322. ISSN 1741-0401 (doi:10.1108/17410401311309203)

hospitality management

Kokkranikal, Jithendran ORCID logoORCID: https://orcid.org/0000-0003-0103-562X, Antony, Jiju, Kosgi, Hasib and Losekoot, Erwin (2013) Barriers and challenges in the application of Six Sigma in the hospitality industry: Some observations and findings. International Journal of Productivity and Perfomance Management, 6 (3). pp. 317-322. ISSN 1741-0401 (doi:10.1108/17410401311309203)

Lean Industry 4.0

Hines, Peter, Tortorella, Guilherme Luz, Antony, Jiju, Romero, David, Walsh, Aidan, Taylor, Darrin, Alves, Anabela Carvalho, Bertolini, Massimo, Caiado, Rodrigo, Demeter, Krisztina, Dinis-Carvalho, José, Ferreira, Luís Pinto, Fettermann, Diego, Filho, Moacir Godinho, Gaiardelli, Paolo, Howe, Graham, Inan, Guven Gurkan, Kumar, Maneesh, Le, Chi Hieu ORCID logoORCID: https://orcid.org/0000-0002-5168-2297, Magnani, Florian, Maqueira, Juan Manuel, Mula, Josefa, Packianather, Michael, Peças, Paulo, Pereira, Maria Teresa Ribeiro, Powell, Daryl, Prashar, Anupama, Rehman, Masood Ur, Vieira De Sá, José Carlos, Saabye, Henrik, Erol, Selim, Teixeira, Leonor and Zak, Helen (2025) A global industrial perspective on Lean Industry 4.0: a qualitative wide-angle lens approach. Production Planning and Control. ISSN 0953-7287 (Print), 1366-5871 (Online) (In Press) (doi:10.1080/09537287.2025.2509143)

process excellence

Kokkranikal, Jithendran ORCID logoORCID: https://orcid.org/0000-0003-0103-562X, Antony, Jiju, Kosgi, Hasib and Losekoot, Erwin (2013) Barriers and challenges in the application of Six Sigma in the hospitality industry: Some observations and findings. International Journal of Productivity and Perfomance Management, 6 (3). pp. 317-322. ISSN 1741-0401 (doi:10.1108/17410401311309203)

qualitative survey

Hines, Peter, Tortorella, Guilherme Luz, Antony, Jiju, Romero, David, Walsh, Aidan, Taylor, Darrin, Alves, Anabela Carvalho, Bertolini, Massimo, Caiado, Rodrigo, Demeter, Krisztina, Dinis-Carvalho, José, Ferreira, Luís Pinto, Fettermann, Diego, Filho, Moacir Godinho, Gaiardelli, Paolo, Howe, Graham, Inan, Guven Gurkan, Kumar, Maneesh, Le, Chi Hieu ORCID logoORCID: https://orcid.org/0000-0002-5168-2297, Magnani, Florian, Maqueira, Juan Manuel, Mula, Josefa, Packianather, Michael, Peças, Paulo, Pereira, Maria Teresa Ribeiro, Powell, Daryl, Prashar, Anupama, Rehman, Masood Ur, Vieira De Sá, José Carlos, Saabye, Henrik, Erol, Selim, Teixeira, Leonor and Zak, Helen (2025) A global industrial perspective on Lean Industry 4.0: a qualitative wide-angle lens approach. Production Planning and Control. ISSN 0953-7287 (Print), 1366-5871 (Online) (In Press) (doi:10.1080/09537287.2025.2509143)

quality

Kokkranikal, Jithendran ORCID logoORCID: https://orcid.org/0000-0003-0103-562X, Antony, Jiju, Kosgi, Hasib and Losekoot, Erwin (2013) Barriers and challenges in the application of Six Sigma in the hospitality industry: Some observations and findings. International Journal of Productivity and Perfomance Management, 6 (3). pp. 317-322. ISSN 1741-0401 (doi:10.1108/17410401311309203)

service quality

Kokkranikal, Jithendran ORCID logoORCID: https://orcid.org/0000-0003-0103-562X, Shyju, P.I, Singh, Kunawar, Bharadwaj, Rahul, Rai, Somesh and Antony, Jiju (2021) Service quality and customer satisfaction in hospitality, leisure, sport and tourism: an assessment of research in Web of Science. Journal of Quality Assurance in Hospitality & Tourism. pp. 1-27. ISSN 1528008X (Print), 1528-0098 (Online) (doi:10.1080/1528008X.2021.2012735)

Six Sigma

Kokkranikal, Jithendran ORCID logoORCID: https://orcid.org/0000-0003-0103-562X, Antony, Jiju, Kosgi, Hasib and Losekoot, Erwin (2013) Barriers and challenges in the application of Six Sigma in the hospitality industry: Some observations and findings. International Journal of Productivity and Perfomance Management, 6 (3). pp. 317-322. ISSN 1741-0401 (doi:10.1108/17410401311309203)

tourism

Kokkranikal, Jithendran ORCID logoORCID: https://orcid.org/0000-0003-0103-562X, Shyju, P.I, Singh, Kunawar, Bharadwaj, Rahul, Rai, Somesh and Antony, Jiju (2021) Service quality and customer satisfaction in hospitality, leisure, sport and tourism: an assessment of research in Web of Science. Journal of Quality Assurance in Hospitality & Tourism. pp. 1-27. ISSN 1528008X (Print), 1528-0098 (Online) (doi:10.1080/1528008X.2021.2012735)

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