Article

Kokkranikal, Jithendran ORCID: https://orcid.org/0000-0003-0103-562X, Shyju, P.I, Singh, Kunawar, Bharadwaj, Rahul, Rai, Somesh and Antony, Jiju (2021) Service quality and customer satisfaction in hospitality, leisure, sport and tourism: an assessment of research in Web of Science. Journal of Quality Assurance in Hospitality & Tourism. pp. 1-27. ISSN 1528008X (Print), 1528-0098 (Online) (doi:10.1080/1528008X.2021.2012735)

Kokkranikal, Jithendran ORCID: https://orcid.org/0000-0003-0103-562X, Antony, Jiju, Kosgi, Hasib and Losekoot, Erwin (2013) Barriers and challenges in the application of Six Sigma in the hospitality industry: Some observations and findings. International Journal of Productivity and Perfomance Management, 6 (3). pp. 317-322. ISSN 1741-0401 (doi:10.1108/17410401311309203)