Inpatient survey; Patient experience; Patient satisfaction; Quality improvement

Reeves, Rachel and West, Elizabeth (2014) Changes in inpatients' experiences of hospital care in England over a 12-year period: a secondary analysis of national survey data. Journal of Health Services Research and Policy, 20 (3). pp. 131-137. ISSN 1355-8196 (Print), 1758-1060 (Online) (doi:https://doi.org/10.1177/1355819614564256)

Patient experience; Patient surveys; Patient feedback; Randomised controlled trial

Reeves, Rachel and West, Elizabeth (2014) Patient feedback as a way to improve quality of care. British Medical Journal (BMJ), 348 (apr29):g2953. ISSN 0959-8138 (Print), 1756-1833 (Online) (doi:https://doi.org/10.1136/bmj.g2953)

Patient satisfaction/statistics and numerical data – Hospitals/standards – Health care surveys/methods – Bias (epidemiology) – Questionnaires

Barron, David N., West, Elizabeth, Reeves, Rachel and Hawkes, Denise ORCID: 0000-0002-7305-3846 (2014) It takes patience and persistence to get negative feedback about patients’ experiences: a secondary analysis of national inpatient survey data. BMC Health Services Research, 14:153. ISSN 1472-6963 (Print), 1472-6963 (Online) (doi:https://doi.org/10.1186/1472-6963-14-153)

Patient satisfaction/statistics and numerical data; Hospitals/ standards; Health care surveys/methods; Bias (epidemiology); Questionnaires

West, Elizabeth, Barron, David N., Reeves, Rachel and Hawkes, Denise (2017) It takes patience and persistence to get negative feedback from patients. [Working Paper] (Unpublished)

Service users, Peer support, Self-management, Mental health services, Recovery, Mental ill-health

Cyhlarova, Eva, Crepaz-Keay, David, Reeves, Rachel, Morgan, Kirsten, Iemmi, Valentina and Knapp, Martin (2015) An evaluation of peer-led self-management training for people with severe psychiatric diagnoses. Journal of Mental Health Training, Education and Practice, 10 (1). pp. 3-13. ISSN 1755-6228 (Print), 2042-8707 (Online) (doi:https://doi.org/10.1108/JMHTEP-08-2014-0020)

ageing, pain, dementia, hospitals, care homes

Newton, P. ORCID: 0000-0002-8525-6763 , Reeves, R., West, E. and Schofield, P. (2014) Patient-centred assessment and management of pain for older adults with dementia in care home and acute settings. Reviews in Clinical Gerontology, 24 (02). pp. 139-144. ISSN 0959-2598 (Print), 1469-9036 (Online) (doi:https://doi.org/10.1017/S0959259814000057)

ethnic variations, imental health service, England, national patient survey programme

Raleigh, Veena S., Irons, Robert, Hawe, Emma, Scobie, Sarah, Cook, Adrian, Reeves, Rachel, Petruckevitch, Ann and Harrison, Juliette (2007) Ethnic variations in the experiences of mental health service users in England: results of a national patient survey programme. The British Journal of Psychiatry, 191 (4). pp. 304-312. ISSN 0007-1250 (Print), 1472-1465 (Online) (doi:https://doi.org/10.1192/bjp.bp.106.032417)

factor analysis, job satisfaction, quality of health care, questionnaires

Reeves, Rachel, West, Elizabeth and Barron, David (2005) The impact of barriers to providing high-quality care on nurses' intentions to leave London hospitals. Journal of Health Services Research & Policy, 10 (1). pp. 5-9. ISSN 1355-8196 (Print), 1758-1060 (Online)

nurse retention, nurses, career decisions, affective components, relational components

West, Elizabeth, Reeves, Rachel and Barron, David Nicholas (2007) Tied to the job: affective and relational components of nurse retention. Journal of Health Services Research and Policy, 12 (Sup 1). pp. 46-51. ISSN 1355-8196 (Print), 1758-1060 (Online) (doi:https://doi.org/10.1258/135581907780318419)

patient experience, patient surveys, quality improvement

Reeves, R. and Seccombe, I. (2008) Do patient surveys work? The influence of a national survey programme on local quality-improvement initiatives. Quality & Safety in Health Care, 17 (6). pp. 437-441. ISSN 2044-5415 (Print), 2044-5423 (Online) (doi:https://doi.org/10.1136/qshc.2007.022749)

patient experience, public–private sector differences, hospital ownership, National Health Service, NHS, UK

Pérotin, Virginie, Zamora, Bernarda, Reeves, Rachel, Bartlett, Will and Allen, Pauline (2013) Does hospital ownership affect patient experience? An investigation into public–private sector differences in England? Journal of Health Economics, 32 (3). pp. 633-646. ISSN 0167-6296 (doi:https://doi.org/10.1016/j.jhealeco.2013.03.003)

patient surveys, patient experience, patient satisfaction, hospitals, inpatients, quality improvement, patient-centred care

Reeves, Rachel, West, Elizabeth and Barron, David (2013) Facilitated patient experience feedback can improve nursing care: a pilot study for a phase III cluster randomised controlled trial. BMC Health Services Research, 13:259. ISSN 1472-6963 (doi:https://doi.org/10.1186/1472-6963-13-259)

workplace violence, intentions to quit, London, nurses

Ferns, Terry, West, Elizabeth and Reeves, Rachel (2008) Workplace violence and intentions to quit: results from a survey of London nurses. In: Needham, Ian, Kingma, Mireille, O'Brien-Pallas, Linda, McKenna, Kevin, Tucker, Rick and Oud, Nico, (eds.) Proceedings of the first International Conference on Workplace Violence in the Health Sector: Together, Creating a Safe Work Environment. KAVANAH / Kavanah, Dwingeloo & Oud Consultancy, Amsterdam, The Netherlands, pp. 73-74. ISBN 978-90-5740-0889