Article

Cyhlarova, Eva, Crepaz-Keay, David, Reeves, Rachel, Morgan, Kirsten, Iemmi, Valentina and Knapp, Martin (2015) An evaluation of peer-led self-management training for people with severe psychiatric diagnoses. Journal of Mental Health Training, Education and Practice, 10 (1). pp. 3-13. ISSN 1755-6228 (Print), 2042-8707 (Online) (doi:10.1108/JMHTEP-08-2014-0020)

Reeves, Rachel and West, Elizabeth (2014) Changes in inpatients' experiences of hospital care in England over a 12-year period: a secondary analysis of national survey data. Journal of Health Services Research and Policy, 20 (3). pp. 131-137. ISSN 1355-8196 (Print), 1758-1060 (Online) (doi:10.1177/1355819614564256)

Reeves, Rachel and West, Elizabeth (2014) Patient feedback as a way to improve quality of care. British Medical Journal (BMJ), 348 (apr29):g2953. ISSN 0959-8138 (Print), 1756-1833 (Online) (doi:10.1136/bmj.g2953)

Barron, David N., West, Elizabeth, Reeves, Rachel and Hawkes, Denise ORCID: https://orcid.org/0000-0002-7305-3846 (2014) It takes patience and persistence to get negative feedback about patients’ experiences: a secondary analysis of national inpatient survey data. BMC Health Services Research, 14:153. ISSN 1472-6963 (Print), 1472-6963 (Online) (doi:10.1186/1472-6963-14-153)

Newton, P. ORCID: https://orcid.org/0000-0002-8525-6763, Reeves, R., West, E. and Schofield, P. (2014) Patient-centred assessment and management of pain for older adults with dementia in care home and acute settings. Reviews in Clinical Gerontology, 24 (02). pp. 139-144. ISSN 0959-2598 (Print), 1469-9036 (Online) (doi:10.1017/S0959259814000057)

Reeves, Rachel, West, Elizabeth and Barron, David (2013) Facilitated patient experience feedback can improve nursing care: a pilot study for a phase III cluster randomised controlled trial. BMC Health Services Research, 13:259. ISSN 1472-6963 (doi:10.1186/1472-6963-13-259)

Pérotin, Virginie, Zamora, Bernarda, Reeves, Rachel, Bartlett, Will and Allen, Pauline (2013) Does hospital ownership affect patient experience? An investigation into public–private sector differences in England? Journal of Health Economics, 32 (3). pp. 633-646. ISSN 0167-6296 (doi:10.1016/j.jhealeco.2013.03.003)

Reeves, R. and Seccombe, I. (2008) Do patient surveys work? The influence of a national survey programme on local quality-improvement initiatives. Quality & Safety in Health Care, 17 (6). pp. 437-441. ISSN 2044-5415 (Print), 2044-5423 (Online) (doi:10.1136/qshc.2007.022749)

Raleigh, Veena S., Irons, Robert, Hawe, Emma, Scobie, Sarah, Cook, Adrian, Reeves, Rachel, Petruckevitch, Ann and Harrison, Juliette (2007) Ethnic variations in the experiences of mental health service users in England: results of a national patient survey programme. The British Journal of Psychiatry, 191 (4). pp. 304-312. ISSN 0007-1250 (Print), 1472-1465 (Online) (doi:10.1192/bjp.bp.106.032417)

West, Elizabeth, Reeves, Rachel and Barron, David Nicholas (2007) Tied to the job: affective and relational components of nurse retention. Journal of Health Services Research and Policy, 12 (Sup 1). pp. 46-51. ISSN 1355-8196 (Print), 1758-1060 (Online) (doi:10.1258/135581907780318419)

Reeves, Rachel, West, Elizabeth and Barron, David (2005) The impact of barriers to providing high-quality care on nurses' intentions to leave London hospitals. Journal of Health Services Research & Policy, 10 (1). pp. 5-9. ISSN 1355-8196 (Print), 1758-1060 (Online)

Book Section

Ferns, Terry, West, Elizabeth and Reeves, Rachel (2008) Workplace violence and intentions to quit: results from a survey of London nurses. In: Needham, Ian, Kingma, Mireille, O'Brien-Pallas, Linda, McKenna, Kevin, Tucker, Rick and Oud, Nico, (eds.) Proceedings of the first International Conference on Workplace Violence in the Health Sector: Together, Creating a Safe Work Environment. KAVANAH / Kavanah, Dwingeloo & Oud Consultancy, Amsterdam, The Netherlands, pp. 73-74. ISBN 978-90-5740-0889

Working Paper

West, Elizabeth, Barron, David N., Reeves, Rachel and Hawkes, Denise (2017) It takes patience and persistence to get negative feedback from patients. [Working Paper] (Unpublished)