Black Friday; customer loyalty; customer value; Generation Y customers; social convenience; social Influence

Jaiyeoba, Olumide, Svotwa, Tendai Douglas and Makanyeza, Charles (2020) Black Friday shopping behaviour among generation Y consumers in Botswana: an application of the stimulus-organism response theory. African Journal of Business and Economic Research, 15 (4). pp. 45-69. ISSN 1750-4554 (Print), 1750-4562 (Online) (doi:10.31920/1750-4562/2020/v15n4a3)

Black Friday; young adults; customer-perceived value; customer loyalty; Stimulus-Organism-Response

Svotwa, Tendai Douglas, Roberts-Lombard, Mornay and Jaiyeoba, Olumide (2020) Black Friday rituals, customer perceived value and loyalty among young adult consumers in South Africa: a Stimulus- Organism Response perspective. Cogent Business and Management, 7 (1):1793523. pp. 1-14. ISSN 2331-1975 (Online) (doi:10.1080/23311975.2020.1793523)

Covid-19, financial inclusion, challenges, policymakers

Makanyeza, Charles, Wealth, Eukeria and Svotwa, Tendai Douglas (2023) Financial inclusion challenges and prospects during the Covid-19 pandemic: insights from Botswana, Namibia, South Africa and Zimbabwe. In: Chitimira, Howard and Warikandwa, Tapiwa Victor, (eds.) Financial Inclusion and Digital Transformation Regulatory Practices In Selected SADC Countries. Ius Gentium: Comparative Perspectives on Law and Justice 106. Ius Gentium: Comparative Perspectives on Law and Justice (106). Springer, Switzerland, pp. 275-287. ISBN 978-3031238635 (doi:10.1007/978-3-031-23863-5_13)

SMEs; business success factors; engineering and manufacturing SMEs; grounded theory; owner-managers; resource-based view

Svotwa, Tendai Douglas and Du Plessis, Yvonne (2023) Business factors contributing to Zimbabwean Small and Medium Enterprises’ hostile survival: a qualitative study. In: 7th Biennial Conference: Transforming Organizations in the Digital Era: Dignity, Justice and Prosperity in Africa, 8th - 10th Jan, 2024, Stellenbosch University, Cape Town, South Africa. (Unpublished)

South Africa; strategic human resource management; talent management; VUCA context; wellness/wellbeing

Nzonzo, Jennifer, C., Du Plessis, Yvonne and Svotwa, Tendai Douglas (2022) Redefining human resource management's strategic role in a VUCA world: a talent wellness perspective. In: Africa Academy of Management: Management Praxis in the African Context: Sustainability, Responsibility and Ethics. Proceedings of the 6th Biennial Conference of the Africa Academy of Management, German University in Cairo (GUC), Cairo, 8th -11th Jan, 2023. 6th Biennial Conference of the Africa Academy of Management . Africa Academy of Management, Greensboro, NC, USA, pp. 209-230. ISBN 978-0991065042

attitude toward entrepreneurship; entrepreneurial ability; entrepreneurial intentions; entrepreneurial self-efficacy; perceived access to finance

Svotwa, Tendai Douglas, Jaiyeoba, Olumide, Roberts-Lombard, Mornay and Makanyeza, Charles (2022) Perceived access to finance, entrepreneurial self-efficacy, attitude toward entrepreneurship, entrepreneurial ability and entrepreneurial intentions: a Botswana youth perspective. SAGE Open, 12 (2). pp. 1-18. ISSN 2158-2440 (Online) (doi:10.1177/21582440221096437)

consumer action; consumer attitude; consumer intention; consumer rights; consumer rights awareness; knowledge of consumer rights

Makanyeza, Charles, Svotwa, Tendai and Jaiyeoba, Olumide (2021) The effect of consumer rights awareness on attitude and purchase intention in the hotel industry: moderating role of demographic characteristics. Cogent Business and Management, 8 (1):1898301. pp. 1-18. ISSN 2331-1975 (Online) (doi:10.1080/23311975.2021.1898301)

entrepreneurial intention; locus of control; self-confidence; need for achievement; risk-taking propensity

Svotwa, Tendai Douglas, Roberts-Lombard, Mornay and Jaiyeoba, Olumide (2019) Predicting entrepreneurial intentions from entrepreneurial self-efficacy and entrepreneurs’ personal characteristics: a Botswana perspective. In: International Conference on Business and Management Dynamics (ICBMD-2019). Managing business competitiveness in times of globalization . Cape Peninsula University of Technology, Cape Town, South Africa, pp. 384-396. ISBN 978-1928396178

entrepreneurship; entrepreneurial education; African Business Schools; Association of African Business Schools; entrepreneurial intention; theory of planned behaviour

Svotwa, Tendai Douglas and Du Plessis, Yvonne (2024) African Business Schools: do they promote entrepreneurship? In: 2nd Edition of International Conference on Sustainable Business Practices in a VUCA World, 9th - 10th May, 2024, International University of Rabat, Morocco. (In Press)

financial education; financial literacy; financial inclusion; sustainable development goals

Wealth, Eukeria, Svotwa, Tendai Douglas and Makanyeza, Charles (2023) Impact of financial education literacy and financial inclusion in Namibia. In: Chitimira, Howard and Warikandwa, Victor Tapiwa, (eds.) Financial Inclusion Regulatory Practices in SADC: Addressing Prospects and Challenges in the 21st Century. Routledge Studies on Law in Africa . Routledge - Taylor & Francis, Abington, Oxon; London; New York, pp. 76-89. ISBN 978-1003369400; 978-1032439150; 978-1032439167; 1032439157 (doi:10.4324/9781003369400-5)

financial inclusion; financial exclusion; collateral; rural communities

Svotwa, Tendai Douglas, Makanyeza, Charles and Wealth, Eukeria (2023) Advancing financial inclusion for women in Botswana, Namibia, South Africa and Zimbabwe. In: Chitimira, Howard and Warikandwa, Tapiwa Victor, (eds.) Financial Inclusion Regulatory Practices in SADC: Addressing Prospects and Challenges in the 21st Century. Routledge Studies on Law in Africa . Routledge - Taylor & Francis, Abington, Oxon; London; New York, pp. 128-145. ISBN 978-1003369400; 978-1032439150; 978-1032439167; 1032439157 (doi:10.4324/9781003369400-8)

financial inclusion; financial exclusion; digital services; digital financial inclusion

Svotwa, Tendai Douglas, Makanyeza, Charles and Wealth, Eukeria (2023) Exploring digital financial inclusion strategies for urban and rural communities in Botswana, Namibia, South Africa and Zimbabwe. In: Chitimira, Howard and Warikandwa, Tapiwa Victor, (eds.) Financial Inclusion and Digital Transformation Regulatory Practices In Selected SADC Countries Ius Gentium: Perspectives on Law and Justice 106. us Gentium: Comparative Perspectives on Law and Justice (IUSGENT, volume 106), 106 (106). Springer, Cham, Switzerland, pp. 161-179. ISBN 978-3031238635; 978-3031238659; 978-3031238628 (doi:10.1007/978-3-031-23863-5_8)

financial inclusion; youth empowerment; youth; poverty alleviation

Wealth, Eukeria, Svotwa, Tendai Douglas and Makanyeza, Charles (2023) Financial inclusion and youth empowerment in Botswana, Namibia, South Africa and Zimbabwe. In: Chitimira, Howard and Warikandwa, Victor Tapiwa, (eds.) Financial Inclusion Regulatory Practices in SADC: Addressing Prospects and Challenges in the 21st Century. Routledge Studies on Law in Africa . Routledge, Abington, Oxon; London; New York, pp. 208-223. ISBN 978-1003369400; 978-1032439150; 978-1032439167; 1032439157 (doi:10.4324/9781003369400-12)

innovative practices; innovative management; small and medium enterprises; organisational performance

Kapambwe, Moono, Jaiyeoba, Olumide, Svotwa, Tendai Douglas and Roberts-Lombard, Mornay (2022) Antecedents and outcome of innovative practices among small and medium enterprise service firms in Botswana. In: IBC 2021: 14th International Business Conference (IBC) Proceedings. North-West University, Potchefstroom, South Africa, pp. 342-357. ISBN 978-0620959339

perceived employee service delivery skills; perceive value; trust; customer satisfaction; customer delight; customer loyalty

Jaiyeoba, Olumide, Svotwa, Tendai Douglas and Roberts-Lombard, Mornay (2020) Precursors and outcome of customer satisfaction/ delight in business-to-consumer relationships in Botswana. South African Journal of Business Management, 51 (1):a1809. pp. 1-11. ISSN 2078-5976 (Online) (doi:10.4102/sajbm.v51i1.1809)

perceived employee service delivery skills; perceived value; trust; delight affective commitment; calculative commitment; loyalty

Roberts-Lombard, Mornay, Makanyeza, Charles, Jaiyeoba, Olumide and Svotwa, Tendai Douglas (2024) Revisiting the delight-loyalty link in a retail banking context-an emerging marketing perspective. African Journal of Economic and Management Studies. ISSN 2040-0705 (doi:10.1108/AJEMS-06-2023-0211)

perceived employee service delivery skills; perceived value; trust; surprise; delight; loyalty; referral intention

Svotwa, Tendai Douglas, Makanyeza, Charles, Mornay, Roberts-Lombard and Jaiyeoba, Olumide (2023) A relationship marketing perspective on delight, its antecedents and outcomes in a banking context. European Business Review, 35 (3). pp. 306-336. ISSN 0955-534X (Online) (doi:10.1108/EBR-09-2022-0170)

performance expectancy; social influence; satisfaction; online learning; Covid-19

Marandu, Edward, Mathew, Ivy Rose, Svotwa, Tendai Douglas, Machera, Robert and Jaiyeoba, Olumide (2022) Predicting students' intention to continue online learning post COVID-19 pandemic: extension of the unified theory of acceptance and usage of technology. Journal of Applied Research in Higher Education, 15 (3). pp. 681-697. ISSN 1758-1184 (Print), 2050-7003 (Online) (doi:10.1108/JARHE-02-2022-0061)

policy; SADC; regulatory framework; financial inclusion

Svotwa, Tendai Douglas, Wealth, Eukeria and Makanyeza, Charles (2023) Policy and regulatory frameworks for financial inclusion in South Africa, Botswana, Namibia and Zimbabwe. In: Chitimira, Howard and Warikandwa, Tapiwa Victor, (eds.) Financial Inclusion and Digital Transformation Regulatory Practices in Selected SADC Countries. Ius Gentium: Comparative Perspectives on Law and Justice (IUSGENT, volume 106), 106 . Springer, Cham, Switzerland, pp. 351-374. ISBN 978-3031238635; 978-3031238659; 978-3031238628 (doi:10.1007/978-3-031-23863-5_16)

unified theory of acceptance and use of technology (UTAUT); online teaching; Covid-19; expectancy confirmation model

Jaiyeoba, Olumide, Mathew, Ivy R, Svotwa, Tendai D., Machera, Robert, Marandu, Edward, E., George, Jomin and Roberts-Lombard, Mornay (2024) Extending the unified theory of technology acceptance and use of technology to explain teachers’ intentions to sustain online teaching beyond the COVID-19 pandemic. In: 17th International Business Conference, 22nd - 25th Sep, 2024, Protea Hotel by Marriot Stellenbosch, Technopark, Stellenbosch, South Africa. (In Press)

venture capital, private equity, micro, medium and small enterprises, financing, challenges

Aitana, Christine S. and Svotwa, Tendai Douglas (2024) Challenges facing Micro, Small and Medium Enterprises in accessing private equity and venture capital financing in Windhoek, Namibia. In: 17th International Business Conference (IBC). North-West University, South Africa, pp. 545-568. ISBN 978-079612665