Black Friday; customer loyalty; customer value; Generation Y customers; social convenience; social Influence

Jaiyeoba, Olumide, Svotwa, Tendai Douglas and Makanyeza, Charles (2020) Black Friday shopping behaviour among generation Y consumers in Botswana: an application of the stimulus-organism response theory. African Journal of Business and Economic Research, 15 (4). pp. 45-69. ISSN 1750-4554 (Print), 1750-4562 (Online) (doi:10.31920/1750-4562/2020/v15n4a3)

Black Friday; young adults; customer-perceived value; customer loyalty; Stimulus-Organism-Response

Svotwa, Tendai Douglas, Roberts-Lombard, Mornay and Jaiyeoba, Olumide (2020) Black Friday rituals, customer perceived value and loyalty among young adult consumers in South Africa: a Stimulus- Organism Response perspective. Cogent Business and Management, 7 (1):1793523. pp. 1-14. ISSN 2331-1975 (Online) (doi:10.1080/23311975.2020.1793523)

Covid-19, financial inclusion, challenges, policymakers

Makanyeza, Charles, Wealth, Eukeria and Svotwa, Tendai Douglas (2023) Financial inclusion challenges and prospects during the Covid-19 pandemic: insights from Botswana, Namibia, South Africa and Zimbabwe. In: Chitimira, Howard and Warikandwa, Tapiwa Victor, (eds.) Financial Inclusion and Digital Transformation Regulatory Practices In Selected SADC Countries. Ius Gentium: Comparative Perspectives on Law and Justice 106. Ius Gentium: Comparative Perspectives on Law and Justice (106). Springer, Switzerland, pp. 275-287. ISBN 978-3031238635 (doi:10.1007/978-3-031-23863-5_13)

SMEs; business success factors; engineering and manufacturing SMEs; grounded theory; owner-managers; resource-based view

Svotwa, Tendai Douglas and Du Plessis, Yvonne (2023) Business factors contributing to Zimbabwean Small and Medium Enterprises’ hostile survival: a qualitative study. In: 7th Biennial Conference: Transforming Organizations in the Digital Era: Dignity, Justice and Prosperity in Africa, 8th - 10th Jan, 2024, Stellenbosch University, Cape Town, South Africa. (Unpublished)

South Africa; strategic human resource management; talent management; VUCA context; wellness/wellbeing

Nzonzo, Jennifer, C., Du Plessis, Yvonne and Svotwa, Tendai Douglas (2022) Redefining human resource management's strategic role in a VUCA world: a talent wellness perspective. In: Africa Academy of Management: Management Praxis in the African Context: Sustainability, Responsibility and Ethics. Proceedings of the 6th Biennial Conference of the Africa Academy of Management, German University in Cairo (GUC), Cairo, 8th -11th Jan, 2023. 6th Biennial Conference of the Africa Academy of Management . Africa Academy of Management, Greensboro, NC, USA, pp. 209-230. ISBN 978-0991065042

attitude toward entrepreneurship; entrepreneurial ability; entrepreneurial intentions; entrepreneurial self-efficacy; perceived access to finance

Svotwa, Tendai Douglas, Jaiyeoba, Olumide, Roberts-Lombard, Mornay and Makanyeza, Charles (2022) Perceived access to finance, entrepreneurial self-efficacy, attitude toward entrepreneurship, entrepreneurial ability and entrepreneurial intentions: a Botswana youth perspective. SAGE Open, 12 (2). pp. 1-18. ISSN 2158-2440 (Online) (doi:10.1177/21582440221096437)

consumer action; consumer attitude; consumer intention; consumer rights; consumer rights awareness; knowledge of consumer rights

Makanyeza, Charles, Svotwa, Tendai and Jaiyeoba, Olumide (2021) The effect of consumer rights awareness on attitude and purchase intention in the hotel industry: moderating role of demographic characteristics. Cogent Business and Management, 8 (1):1898301. pp. 1-18. ISSN 2331-1975 (Online) (doi:10.1080/23311975.2021.1898301)

entrepreneurial intention; locus of control; self-confidence; need for achievement; risk-taking propensity

Svotwa, Tendai Douglas, Roberts-Lombard, Mornay and Jaiyeoba, Olumide (2019) Predicting entrepreneurial intentions from entrepreneurial self-efficacy and entrepreneurs’ personal characteristics: a Botswana perspective. In: International Conference on Business and Management Dynamics (ICBMD-2019). Managing business competitiveness in times of globalization . Cape Peninsula University of Technology, Cape Town, South Africa, pp. 384-396. ISBN 978-1928396178

entrepreneurship; entrepreneurial education; African Business Schools; Association of African Business Schools; entrepreneurial intention; theory of planned behaviour

Svotwa, Tendai Douglas and Du Plessis, Yvonne (2024) African Business Schools: do they promote entrepreneurship? In: 2nd Edition of International Conference on Sustainable Business Practices in a VUCA World, 9th - 10th May, 2024, International University of Rabat, Morocco. (In Press)

financial education; financial literacy; financial inclusion; sustainable development goals

Wealth, Eukeria, Svotwa, Tendai Douglas and Makanyeza, Charles (2023) Impact of financial education literacy and financial inclusion in Namibia. In: Chitimira, Howard and Warikandwa, Victor Tapiwa, (eds.) Financial Inclusion Regulatory Practices in SADC: Addressing Prospects and Challenges in the 21st Century. Routledge Studies on Law in Africa . Routledge - Taylor & Francis, Abington, Oxon; London; New York, pp. 76-89. ISBN 978-1003369400; 978-1032439150; 978-1032439167; 1032439157 (doi:10.4324/9781003369400-5)

financial inclusion; financial exclusion; collateral; rural communities

Svotwa, Tendai Douglas, Makanyeza, Charles and Wealth, Eukeria (2023) Advancing financial inclusion for women in Botswana, Namibia, South Africa and Zimbabwe. In: Chitimira, Howard and Warikandwa, Tapiwa Victor, (eds.) Financial Inclusion Regulatory Practices in SADC: Addressing Prospects and Challenges in the 21st Century. Routledge Studies on Law in Africa . Routledge - Taylor & Francis, Abington, Oxon; London; New York, pp. 128-145. ISBN 978-1003369400; 978-1032439150; 978-1032439167; 1032439157 (doi:10.4324/9781003369400-8)

financial inclusion; financial exclusion; digital services; digital financial inclusion

Svotwa, Tendai Douglas, Makanyeza, Charles and Wealth, Eukeria (2023) Exploring digital financial inclusion strategies for urban and rural communities in Botswana, Namibia, South Africa and Zimbabwe. In: Chitimira, Howard and Warikandwa, Tapiwa Victor, (eds.) Financial Inclusion and Digital Transformation Regulatory Practices In Selected SADC Countries Ius Gentium: Perspectives on Law and Justice 106. us Gentium: Comparative Perspectives on Law and Justice (IUSGENT, volume 106), 106 (106). Springer, Cham, Switzerland, pp. 161-179. ISBN 978-3031238635; 978-3031238659; 978-3031238628 (doi:10.1007/978-3-031-23863-5_8)

financial inclusion; youth empowerment; youth; poverty alleviation

Wealth, Eukeria, Svotwa, Tendai Douglas and Makanyeza, Charles (2023) Financial inclusion and youth empowerment in Botswana, Namibia, South Africa and Zimbabwe. In: Chitimira, Howard and Warikandwa, Victor Tapiwa, (eds.) Financial Inclusion Regulatory Practices in SADC: Addressing Prospects and Challenges in the 21st Century. Routledge Studies on Law in Africa . Routledge, Abington, Oxon; London; New York, pp. 208-223. ISBN 978-1003369400; 978-1032439150; 978-1032439167; 1032439157 (doi:10.4324/9781003369400-12)

innovative practices; innovative management; small and medium enterprises; organisational performance

Kapambwe, Moono, Jaiyeoba, Olumide, Svotwa, Tendai Douglas and Roberts-Lombard, Mornay (2022) Antecedents and outcome of innovative practices among small and medium enterprise service firms in Botswana. In: IBC 2021: 14th International Business Conference (IBC) Proceedings. North-West University, Potchefstroom, South Africa, pp. 342-357. ISBN 978-0620959339

perceived employee service delivery skills; perceive value; trust; customer satisfaction; customer delight; customer loyalty

Jaiyeoba, Olumide, Svotwa, Tendai Douglas and Roberts-Lombard, Mornay (2020) Precursors and outcome of customer satisfaction/ delight in business-to-consumer relationships in Botswana. South African Journal of Business Management, 51 (1):a1809. pp. 1-11. ISSN 2078-5976 (Online) (doi:10.4102/sajbm.v51i1.1809)

perceived employee service delivery skills; perceived value; trust; delight affective commitment; calculative commitment; loyalty

Roberts-Lombard, Mornay, Makanyeza, Charles, Jaiyeoba, Olumide and Svotwa, Tendai Douglas (2024) Revisiting the delight-loyalty link in a retail banking context-an emerging marketing perspective. African Journal of Economic and Management Studies. ISSN 2040-0705 (doi:10.1108/AJEMS-06-2023-0211)

perceived employee service delivery skills; perceived value; trust; surprise; delight; loyalty; referral intention

Svotwa, Tendai Douglas, Makanyeza, Charles, Mornay, Roberts-Lombard and Jaiyeoba, Olumide (2023) A relationship marketing perspective on delight, its antecedents and outcomes in a banking context. European Business Review, 35 (3). pp. 306-336. ISSN 0955-534X (Online) (doi:10.1108/EBR-09-2022-0170)

performance expectancy; social influence; satisfaction; online learning; Covid-19

Marandu, Edward, Mathew, Ivy Rose, Svotwa, Tendai Douglas, Machera, Robert and Jaiyeoba, Olumide (2022) Predicting students' intention to continue online learning post COVID-19 pandemic: extension of the unified theory of acceptance and usage of technology. Journal of Applied Research in Higher Education, 15 (3). pp. 681-697. ISSN 1758-1184 (Print), 2050-7003 (Online) (doi:10.1108/JARHE-02-2022-0061)

policy; SADC; regulatory framework; financial inclusion

Svotwa, Tendai Douglas, Wealth, Eukeria and Makanyeza, Charles (2023) Policy and regulatory frameworks for financial inclusion in South Africa, Botswana, Namibia and Zimbabwe. In: Chitimira, Howard and Warikandwa, Tapiwa Victor, (eds.) Financial Inclusion and Digital Transformation Regulatory Practices in Selected SADC Countries. Ius Gentium: Comparative Perspectives on Law and Justice (IUSGENT, volume 106), 106 . Springer, Cham, Switzerland, pp. 351-374. ISBN 978-3031238635; 978-3031238659; 978-3031238628 (doi:10.1007/978-3-031-23863-5_16)

unified theory of acceptance and use of technology (UTAUT); online teaching; Covid-19; expectancy confirmation model

Jaiyeoba, Olumide, Mathew, Ivy R, Svotwa, Tendai D., Machera, Robert, Marandu, Edward, E., George, Jomin and Roberts-Lombard, Mornay (2024) Extending the unified theory of technology acceptance and use of technology to explain teachers’ intentions to sustain online teaching beyond the COVID-19 pandemic. In: 17th International Business Conference, 22nd - 25th Sep, 2024, Protea Hotel by Marriot Stellenbosch, Technopark, Stellenbosch, South Africa. (In Press)

venture capital; private equity; micro; medium and small enterprises; financing; challenges

Aitana, Christine S. and Svotwa, Tendai Douglas (2024) Challenges facing Micro, S0mall and Medium Enterprises in accessing private equity and venture capital financing in Windhoek, Namibia. In: 17th International Business Conference (IBC). North-West University, South Africa, pp. 545-568. ISBN 978-079612665