Ali, Alisha, Wyld, Lisa and Gebbels, Maria ORCID: https://orcid.org/0000-0001-9623-2655 (2026) Why hospitality skills can help all businesses adapt to the AI revolution. The Conversation. ISSN 2201-5639 (doi:10.64628/AB.ffhqch7re)

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Abstract

The future of work is being rewritten by artificial intelligence (AI) – but technology competence alone will not be enough to empower the workforce of the future. While AI has massive potential to improve efficiency, accuracy and productivity in the workplace, it’s less clear how it will evolve to foster the person-centred concerns that all businesses face.

Item Type:	Article
Uncontrolled Keywords:	AI, workplace, hospitality skills
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor T Technology > T Technology (General)
Faculty / School / Research Centre / Research Group:	Greenwich Business School Greenwich Business School > School of Management and Marketing Greenwich Business School > Tourism and Marketing Research Centre (TMRC)
Related URLs:	Publisher
Last Modified:	24 Mar 2026 15:16
URI:	https://gala.gre.ac.uk/id/eprint/52729

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