Kapetanakis, Stelios, Petridis, Miltos, Knight, Brian, Ma, Jixin and Bacon, Liz (2010) A case based reasoning approach for the monitoring of business workflows. In: Case-Based Reasoning. Research and Development: 18th International Conference on Case-Based Reasoning, ICCBR 2010, Alessandria, Italy, July 19-22, 2010. Proceedings. Lecture Notes in Computer Science, 6176 . Springer, Berlin, Germany, pp. 390-405. ISBN 9783642142734 (doi:10.1007/978-3-642-14274-1_29)

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Abstract

This paper presents an approach for the intelligent diagnosis and monitoring of business workflows based on operation data in the form of temporal log data. The representation of workflow related case knowledge in this research using graphs is explained. The workflow process is orchestrated by a software system using BPEL technologies within a service-oriented architecture. Workflow cases are represented in terms of events and their corresponding temporal relationships. The matching and CBR retrieval mechanisms used in this research are explained and the architecture of an integrated intelligent monitoring system is shown. The paper contains an evaluation of the approach based on experiments on real data from a university quality assurance exam moderation system. The experiments and the evaluation of the approach is presented and is shown that a graph matching based similarity measure is capable to diagnose problems within business workflows. Finally, further work on the system and the extension to a full intelligent monitoring and process optimisation system is presented.

Item Type:	Conference Proceedings
Title of Proceedings:	Case-Based Reasoning. Research and Development: 18th International Conference on Case-Based Reasoning, ICCBR 2010, Alessandria, Italy, July 19-22, 2010. Proceedings
Additional Information:	This paper forms part of the published proceedings from the 18th International Conference on Case-Based Reasoning, ICCBR 2010 held in Alessandria, Italy 19-22 July 2010
Uncontrolled Keywords:	case based reasoning, business workflows, temporal reasoning, graph similarity
Subjects:	Q Science > Q Science (General) Q Science > QA Mathematics
Pre-2014 Departments:	School of Computing & Mathematical Sciences School of Computing & Mathematical Sciences > Department of Computing and Information Systems School of Computing & Mathematical Sciences > Department of Smart Systems Technologies
Related URLs:	Publisher Organisation Organisation Organisation Organisation
Last Modified:	13 Dec 2019 12:36
URI:	http://gala.gre.ac.uk/id/eprint/7669

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