Using freeware for collaborative service delivery in higher education - a case study analysis
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Nielsen, D., Yahya, Y., White, A. and Zhou, Li
ORCID: 0000-0001-7132-5935
(2011)
Using freeware for collaborative service delivery in higher education - a case study analysis.
In: Proceedings of the 2011 International Conference on Electrical Engineering and Informatics, ICEEI 2011.
IEEE Computer Society, Piscataway, USA, pp. 1-8.
ISBN 9781457707537
(doi:https://doi.org/10.1109/ICEEI.2011.6021804)
Abstract
IT resource (both hardware and software) that currently support teaching and learning, implemented within the Higher Education Institution (HEI) could not support all the needs of all collaborative service deliveries. This research aims to explore the potentials of the use of freeware in an aspect of collaborative service delivery. An experimental implementation and use of a web conferencing freeware for the delivery of a collaborative teaching session resulted in encouraging findings. The experience demonstrated that the values of services delivery and customer experiences can be enhanced further with minimal costs
| Item Type: | Conference Proceedings |
|---|---|
| Title of Proceedings: | Proceedings of the 2011 International Conference on Electrical Engineering and Informatics, ICEEI 2011 |
| Additional Information: | This paper forms part of the published proceedings from 2011 International Conference on Electrical Engineering and Informatics, ICEEI 2011 July 17-19 2011 |
| Uncontrolled Keywords: | case study analysis, collaborative services, collaborative teaching, customer experience, freeware, hardware and software, higher education, higher education institutions, IT resources, minimal cost, teaching and learning, video (web) conferencing, web conferencing |
| Subjects: | Q Science > QA Mathematics > QA75 Electronic computers. Computer science Q Science > QA Mathematics > QA76 Computer software T Technology > TK Electrical engineering. Electronics Nuclear engineering |
| Faculty / School / Research Centre / Research Group: | Faculty of Business > Department of Systems Management & Strategy |
| Related URLs: | |
| Last Modified: | 13 Dec 2019 11:51 |
| URI: | http://gala.gre.ac.uk/id/eprint/7391 |
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