Zhong, Lina, Verma, Rohit, Wei, Wenqi, Morrison, Alastair ORCID: https://orcid.org/0000-0002-0754-1083 and Yang, Liyu (2022) Multi-stakeholder perspectives on the impacts of service robots in urban hotel rooms. Technology in Society, 68:101846. ISSN 0160-791X (doi:10.1016/j.techsoc.2021.101846)

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Abstract

The main purpose of this exploratory research was to determine city hotel guest, manager, and owner perspectives on the impacts in terms of costs and benefits of the introduction of artificial intelligence (AI) service robots. Hotel guests perceived more benefits than costs while management views were more focused on the costs involved. Owners mainly adopted a financial view of hotel robot use. The negative attitudes held by hotel managers toward AI service robots were related to costs of implementation and a concern that these costs could not be returned. The Technology Readiness Index (TRI) was applied to examine guest perceptions.

Item Type:	Article
Uncontrolled Keywords:	service robots; urban hotels; stakeholders; Technology readiness index (TRI); service robot acceptance model (sRAM); Technology organization environment (TOE)
Subjects:	H Social Sciences > H Social Sciences (General) T Technology > T Technology (General)
Faculty / School / Research Centre / Research Group:	Faculty of Business Greenwich Business School > Tourism and Marketing Research Centre (TMRC) Greenwich Business School > Networks and Urban Systems Centre (NUSC)
Last Modified:	02 Dec 2024 16:26
URI:	http://gala.gre.ac.uk/id/eprint/46944

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